# Customer Support Representative

**Company:** [Astor & Sanders](http://jobs.workable.com/companies/pGQ1v5JipJWpxEX6eZXdvK.md)
**Location:** Lakewood, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Astor & Sanders Corp

[Apply for this job](http://jobs.workable.com/view/1952ab8f-ddf1-4c4d-a979-fa683855df8c)

## Description

**Customer Support Representative  
**

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a **Customer Support Representative.** This is a full-time benefitted onsite position (5 days a week) based in the **Lakewood, CO** area.

**Roles and Responsibilities**

-   Answer customer product questions, assist with orders, track returns, accept payments for online products
-   Document customer interactions in a tracking system
-   Handle fax, e-mail and phone inquiries
-   Track calls and service requests
-   Escalate problem calls to other service providers
-   Occasional warehouse product management support
-   Perform other tasks as assigned

## Requirements

-   At least 6 months of customer interaction experience
-   Phone sales or support experience is preferred
-   Experience working in an office setting using fax, e-mail and phones preferred
-   Experience providing support to end users on web site navigation ideal
-   Excellent customer service and phone etiquette skills required
-   Excellent communications and interpersonal skills required

## Benefits

Astor & Sanders Corporation ([www.astor-sanders.com](http://www.astor-sanders.com)) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.  

**Some of our competitive benefits include**

-   Generous Paid Time Off (PTO) and all Federal Holidays off
-   Comprehensive Health and Dental Insurance Coverage
-   Retirement Savings Plan
-   Pre-Tax Benefit Programs
-   Wellness and Work-Life Support
-   Professional Development
-   Performance and Referral Bonuses
-   Life and Disability Insurance