# SME Account Manager - BOX NOW

**Company:** BOX NOW
**Location:** Metamorfosis Municipality, Greece
**Workplace:** on site

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## Description

**Help small e-shops get started. Give them a reason to grow.**

At BOX NOW, we help e-commerce businesses connect with their customers through fast, convenient locker delivery. We’re looking for a sales-driven professional to join our team and turn new SME sign-ups into active, growing partnerships.

If you enjoy sales, feel comfortable picking up the phone and know how to turn data into action, we’d love to meet you.

**Your role**

You’ll manage a portfolio of small and medium-sized e-shops using our AnyAPM service, which allows partners to drop off parcels at BOX NOW lockers. From onboarding through our Self-Onboarding platform to ongoing account development, you’ll help partners get connected, start shipping and grow their parcel volumes.

**What you’ll do**

-   Guide SME partners through our Self-Onboarding platform, following up proactively to turn registrations into active accounts.
-   Support partners with integration questions, coordinate with our technical team where needed and help them present BOX NOW effectively at checkout.
-   Build relationships through regular phone conversations, understanding each partner’s needs and identifying opportunities to grow.
-   Use mass communication tools to deliver targeted campaigns, commercial updates and special promotions across your portfolio.
-   Monitor account performance in Excel, identify inactive or underperforming partners and take action to increase shipping activity.
-   Promote relevant services, including cash on delivery and international shipping, to support partner growth.

**What you’ll bring**

-   1-2 years of experience in sales, account management or a similar commercial role.
-   A strong sales mindset: you enjoy pursuing opportunities, following up and achieving measurable results.
-   Confident communication skills and the willingness to pick up the phone and engage with customers.
-   Strong practical Excel skills to analyse data, track performance and prioritise actions. **An Excel assessment will be part of the selection process.**
-   Good organisation, attention to detail and the ability to manage multiple accounts efficiently.
-   Curiosity about e-commerce tools and the ability to explain processes clearly to partners.
-   A proactive approach and ownership of your accounts’ performance.