# Hospitality Assistant - Bank

**Company:** [Retirement Villages Group](http://jobs.workable.com/companies/fPmKbXe7q45u1XFZzof3hT.md)
**Location:** West Byfleet, United Kingdom
**Workplace:** on site
**Employment type:** Part-time
**Department:** Botanical Place

[Apply for this job](http://jobs.workable.com/view/19c90f17-4ea9-4267-b366-f81454ee95c1)

## Description

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Yarrow, Botanical Place in West Byfleet. This is a Bank position to cover holiday and sickness.

You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

**Key Responsibilities:**

-   Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
-   Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
-   Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
-   Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
-   Contribute ideas for improving menus, services, and operational processes.
-   Support the achievement of food and beverage revenue targets using established systems and processes.
-   Maintain and update personal skills, accreditations, and knowledge of industry best practices.

**Skills and Qualities:**

-   Excellent customer service and interpersonal skills
-   Ability to work as part of a team and build strong relationships
-   Strong organisational and time management skills
-   Positive, energetic, and enthusiastic attitude
-   Willingness to learn, adapt, and embrace continuous improvement

**Values We Live By:**

-   **Age Well** – Supporting residents to live their best lives
-   **Community** – Building a sense of belonging
-   **Keep Improving** – Always seeking better ways to work
-   **Invest Wisely** – Making responsible choices
-   **Planet Positive** – Reducing our environmental impact
-   **One Team** – Supporting each other to succeed

**Experience and Qualifications:**

-   Job-related experience desirable but not essential
-   Up to 1 year of general work experience delivering to standard

**Why Join Us:**  
At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.

​_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_