# BPO - Quality Analyst (must have US/UK Financial Collections exp)

**Company:** [Tasq Staffing Solutions, Inc.](http://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Quezon City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](http://jobs.workable.com/view/19de0099-628f-4d0b-9bc4-8dedfc85af7d)

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** Shifting, UK time

**START DATE:** AUGUST 14, 2026

**Qualifications:**

-   At least 2 years in college (No back subjects)
-   Minimum of 2 years work experience in UK/US/AU banking COLLECTIONS operations and quality assurance in a call center or shared services environment
-   2 to 4 years of contact center experience in the banking industry
-   Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc
-   Excellent communication & feedback/coaching skills

**Responsibilities:**

-   Audit the number of cases / calls as mandated by the client and track performance
-   Review calls/completed cases for adherence to internal/regulatory guidelines
-   Record feedback on Agents & his/her areas of improvements
-   Bring in necessary changes to the process and constant updating of core process
-   Attend calibrations sessions both internal and with the clients
-   Collaborate with supervisors to share quality performance issues and provide regular reports on overall performance and trends
-   Identify and support other opportunities for quality improvement across the team
-   Develop materials and process documentation to support training as and when required
-   Documenting quality issues, performance measures and quality improvements for management reviews
-   Create quality score cards to track performance level
-   Sharing feedback and briefings to associates to improve their quality
-   Coordinating and facilitate calibrations
-   Able to identify the Root cause and share observations with Operations
-   Should have knowledge on 7 QC tools
-   Must have a good knowledge on ExcelTNA/TNI/TTQRAG analysis and BQM to identify bottom performers and support management