# Tennis Shop Supervisor

**Company:** [Druid Hills Golf Club](http://jobs.workable.com/companies/2aV4dqAsBHXji84dbdwASy.md)
**Location:** Atlanta, United States
**Workplace:** on site
**Department:** Tennis

[Apply for this job](http://jobs.workable.com/view/1a4b51b8-dac9-4f16-933b-6289a001d474)

## Description

**About the Role:**

The Tennis Shop Supervisor supports the daily operations of the tennis shop and facility, ensuring a high level of service for members and guests. This role combines retail operations, administrative responsibilities, and front-line customer service to create a welcoming and efficient tennis environment.

**Retail & Shop Operations**

-   Perform daily shop attendant duties, including restocking drinks, snacks, and retail merchandise
-   Operate the retail point-of-sale (POS) system accurately and efficiently
-   Receive and process incoming merchandise (hard goods), maintain inventory, and handle special orders
-   Maintain cleanliness, organization, and presentation of the shop
-   Prepare and serve beverages, including alcoholic beverages, in accordance with club policies and local regulations

**Customer Service & Member Experience**

-   Provide exceptional, professional customer service to members and guests
-   Greet members and guests, assist with inquiries, and direct them to assigned courts
-   Facilitate clear and timely communication between members and tennis staff regarding scheduling, programs, and general inquiries
-   Support a welcoming and organized atmosphere within the tennis facility

**Court & Facility Coordination**

-   Monitor court sheets and assist with court assignments and scheduling
-   Track and enter court usage data accurately
-   Communicate court availability, changes, and updates to both members and tennis staff
-   Oversee general facility activity during shifts to ensure smooth operations

**Administrative & System Management**

-   Process billing for all tennis programs using Northstar
-   Manage and create tournament and event registrations within Northstar
-   Ensure drink and food requisitions are completed accurately and submitted in a timely manner
-   Maintain accurate records and reporting using Microsoft Excel

## Requirements

-   Strong customer service and interpersonal skills
-   Excellent communication skills, with the ability to coordinate effectively between members and staff
-   Experience with retail operations and POS systems preferred
-   Proficiency in Microsoft Excel (intermediate to advanced)
-   Experience with Northstar or similar club management software is a plus
-   Strong organizational skills and attention to detail
-   Ability to multitask and work in a fast-paced environment
-   Professional demeanor and team-oriented mindset
-   Ability to work evenings, weekends, and holidays

## Benefits

-   Medical, Dental, Vision, and Life Insurance
-   Short-term and long-term disability insurance
-   Paid Time Off (PTO)
-   Verizon Phone Bill Discounts
-   401K + employer match (up to 6%)
-   Culture with Monthly Awards and Recognition
-   Free lunch daily
-   FSA for health and dependent care
-   Employee Golf Days
-   Hertz Rental Car Discounts
-   Employee Scholarship Opportunity
-   Employee Assistance Program