# Polish-Speaking Fitbit Customer Support Specialist: Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Plovdiv, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/1a7e4d07-46a6-4e04-a98d-490ae45a5bf0)

## Description

Mercier Consultancy is seeking a Polish-Speaking Fitbit Customer Support Specialist to join our dynamic team in Sofia, Bulgaria. We offer a fully paid relocation package to support your move and integration into this exciting opportunity.

In this role, you will provide exceptional customer support to Polish-speaking Fitbit users, helping them with product inquiries, troubleshooting, and guidance to enhance their overall experience with Fitbit products.

### Responsibilities

-   Deliver high-quality customer support to Polish-speaking clients via phone, email, and chat
-   Resolve technical issues and assist with product usage
-   Document customer interactions accurately and timely
-   Collaborate with internal teams to escalate and resolve complex customer concerns
-   Maintain a friendly, professional, and customer-centric approach at all times

## Requirements

-   Fluency in Polish and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Strong communication and customer service skills
-   Previous experience in customer support or technical troubleshooting is preferred
-   Interest in fitness technology and health is a plus
-   Ability to think critically and solve problems efficiently
-   Team player with the ability to work independently when necessary
-   Familiarity with customer support platforms is advantageous

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses