# Social Media Intelligence & Trend Analyst

**Company:** [Findasense](http://jobs.workable.com/companies/isCd8fLqLov7jR7DwQUGgC.md)
**Location:** Madrid, Spain
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Intelligence

[Apply for this job](http://jobs.workable.com/view/1a8b29f5-4be1-4b09-b7e1-721c28bf9b12)

## Description

**The Role** 

At Findasense, a Teleperformance owned company, we are looking for a Social Media Intelligence & Trend Analyst to join our data analysis team. In this role, you will directly support our client, a large multinational company in the beverage sector, by covering their reporting and social listening needs.

Your main objective will be to integrate with the data team to extract information from various sources, convert data into insights, and ensure the trend-spotting process runs smoothly from identification to performance tracking.

**What will you do?**

**Intelligence & Reporting Execution:** \* Directly execute analysis, reports, dashboards, and social listening outputs for the client, in line with defined briefs, methodologies, and timelines.

-   Consolidate and analyse Organic Social, Earned, and Influence data using client-defined inputs, sources, tools, and frameworks.
-   Build, update, and maintain dashboards and reporting outputs in the required formats.
-   Prepare recurring and ad-hoc reports, ensuring data consolidation, quality assurance, and timely delivery to stakeholders.
-   Check all outputs for completeness, accuracy, correct time periods, and ensure all dashboards and links are fully functional before sharing.
-   Investigate data inconsistencies or gaps within source data and escalate unresolved issues to the relevant data owners with supporting evidence.
-   Maintain logs, trackers, and documentation for requests, deliverables, dependencies, blockers, and deadlines.  
      
    

**Trends & Culture Analysis:**

-   Monitor and review cultural, social, and trend signals across agreed platforms and markets (covering cross-Europe trends, with additional in-depth focus on Germany, Spain, and Great Britain).
-   Stay continuously updated on short-term, mid-term, and long-term trends, including real-time cultural moments and key events.
-   Act as a consolidation layer for trend inputs coming from agencies and independent identification to ensure one clear, non-duplicated view for the client.
-   Identify and surface relevant trends and cultural opportunities within the brand and market context. For each trend, provide a description, supporting examples, observed momentum, and implications for review.
-   Share trend data directly with the client and agencies and host a weekly trend discussion with all relevant parties.
-   Provide trend reports three (3) times per week and supply additional data to enable the activation of these trends.
-   Maintain a single pipeline of all identified trends, including their status and next steps.
-   Maintain a log of all activated trends and consolidate performance overviews weekly and monthly across Paid Social, Organic Social, and Influence.
-   Work alongside agencies to improve the trend discovery and tracking approach based on the client's direction.

## Requirements

**Who you are?**

-   At least 5 years of Professional experience as a Data Analyst, Social Media Analyst, or Intelligence Analyst.
-   Proven experience in extracting, processing, analysing, and presenting social media data (Organic, Paid, and Influence) focused on strategic objectives.
-   Strong knowledge of social listening and data reporting tools to monitor trends, cultural signals, and threats (Sprinklr, Brandwatch, YouScan, Sprout Social, Global Web Index, …)
-   High proficiency in Excel (for data consolidation and formulas) and report generation tools (Keynote/PowerPoint) with a strong ability for data storytelling and visualisation.
-   Excellent communication and coordination skills in English, with the capacity to host weekly discussion meetings and align workflows between the client and external agencies.
-   Exceptional attention to detail, with the ability to perform strict quality assurance checks on data accuracy and report functionality.

## Benefits

-   Un contrato indefinido con Findasense España, con un período de prueba de 6 meses.
-   ¡23 días hábiles de vacaciones! Sumando el día libre de tu cumpleaños, para que lo puedas disfrutar como te parezca 
-   Seguro médico y dental privado de calidad, en Findasense nos preocupamos por tu bienestar. Caser Seguros
-   Compensación por teletrabajo para cubrir los gastos de nuestro modelo híbrido de trabajo en remoto y presencial
-   ¡Retribución flexible en tarjetas restaurante, transporte y guardería de Cobee!
-   Podrás trabajar desde casa, desde el espacio de coworking, desde otra oficina de Findasense o cualquier parte del mundo, en línea con nuestra política Hybrid Way of Work.
-   Flexibilidad horaria, para hacer posible tu balance vida - trabajo.
-   ¡Movilidad interna! para que explores otras posiciones dentro de Findasense. 
-   Podrás participar en nuestro programa de voluntariado, contarás con 40 horas laborales al año para colaborar con organizaciones que tengan iniciativas de servicio comunitario o voluntariado.