# Customer Service Representative (Apparel eCommerce)

**Company:** [Remote VA](http://jobs.workable.com/companies/hAm4mKC46gqpuMBQgskcuR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/1add9497-8724-4298-b2d7-26e9aa89ab2b)

## Description

### **Job Title:** Customer Service Representative – Apparel eCommerce

**Location:** Remote

**Employment Type:** Full-Time

**Work Hours:** 9AM-5PM EST

### **Job Overview:**

We are seeking a detail-oriented **Customer Service Representative** with strong **professional writing skills**, excellent **spoken and written English**, and the ability to effectively **communicate with customers**. This role requires a deep understanding of company policies and the ability to **handle customer inquiries** regarding **online orders, inventory availability, shipping issues, charge disputes, and returns**. Occasionally, you will need to place calls to customers to provide resolutions or clarifications.

### **Key Responsibilities:**

-   Respond promptly and professionally to customer inquiries via email and phone
-   Address concerns related to **online orders**, including lost shipments, stock availability, charge issues, and returns
-   Understand and apply company policies while assisting customers
-   Maintain **accurate records** of customer interactions and issues
-   Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
-   Provide a **positive shopping experience** by ensuring courteous and effective communication
-   Assist in resolving charge disputes and processing refunds when needed

### **Qualifications:**

-   **Excellent written and verbal English** communication skills
-   **Previous experience in customer service**, preferably in an apparel eCommerce setting
-   **Strong understanding of customer service etiquette**, with a professional and empathetic approach
-   Ability to comprehend and apply company policies accurately
-   **Proficiency in email management tools** and basic CRM software (experience with Zendesk, eDesk, or similar platforms is a plus)
-   Strong organizational and problem-solving skills
-   Ability to **multi-task** and handle customer inquiries with efficiency
-   Comfortable making **outbound calls** to customers when needed