# Warranty Bids and Contracts Specialist

**Company:** [New Flyer](http://jobs.workable.com/companies/6wJA4XBiiYGn3oG8E8Mt3r.md)
**Location:** Winnipeg, Canada
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Technical Support

[Apply for this job](http://jobs.workable.com/view/1af71d85-c920-4a64-9ba6-aec3697e475a)

## Description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at [www.newflyer.com.](https://www.newflyer.com.)

**POSITION SUMMARY**

Responsible for completing the warranty and service package for all bus, coach and charger bids. This includes the analysis of warranty spend to provide proposed warranty costing/accrual for bids and coordination of all Service-related bid requirements including the interpretation of the required warranty data and documentation from both suppliers and customers.  

**WHAT YOU WILL DO:**

-   Review the warranty portion of bus, coach and charger tenders indicating approved equals, deviations and clarifications (primary on ZEB and Charger bids). 
-   Prepare pricing proposal per bid and establish a self-insured price list for warranty by bus and coach model, key components, and other commercial requirements from customers.
-   Prepare and maintain bid proposal documentation per bid as required (Service Profile, Warranty and Tech Support, Field Support etc).
-   Participate in pre–pricing, strategy meetings and warranty negotiations within NFI Group and with customers as required. 
-   Works to continuously improve the relationship and communication between Service and Sales on new-bid activity to improve speed and quality of response.
-   Update the Service Support Tracker. 
-   Work directly with Supply Chain to negotiate warranty terms and conditions with suppliers and obtain quotes.
-   Update Master Battery Tracker with warranty information by SR. 
-   Create a Warranty Checklist and Summary sheet for each Bid as required.
-   Support Customer Care with warranty term and condition issues/inquiries. 
-   Maintain database for all supplier and New Flyer warranty information and special contractual exceptions, including narratives for bids.
-   Participate with Finance in monthly control and monitoring of warranty provision by contract/model.
-   Liaise with Warranty Recovery and Technical Services staff to ensure current issues are addressed on future bus tenders.
-   Assist Warranty Claims and Warranty Parts Administrators as required.

**WHAT YOU NEED TO BE SUCCESSFUL:**

-   Proficient with MS Office (Excel, Word, Outlook)
-   Lead and/or Supervision qualities & experience
-   Negotiating skills
-   2-5 years’ experience in customer service 
-   Innovative problem-solver who can generate workable solutions and resolve complaints
-   Proficient with Oracle
-   Product knowledge an asset. 
-   Strong time management skills and ability to manage multiple priorities in a fast-paced environment
-   Motivated self-starter with high level of initiative
-   Excellent customer service skills
-   Excellent analytical skills 
-   Above average interpersonal skills and a professional attitude to highly analytical thinker with demonstrated talent for identifying, scrutinizing and improving processes

-   Team player that can contribute to creating a positive team atmosphere 
-   Experience or knowledge of motor vehicle components

**WHY JOIN OUR TEAM:** 

-   Competitive Wages.
-   Extended Health Benefits
-   Paid Holidays
-   Pension Plan
-   A continuous learning environment.
-   Ability to advance your career with a growing company.
-   Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

**OUR WHY:** We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.**NFI Group** is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at [www.nfigroup.com,](https://www.nfigroup.com,) www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexanderdennis.com, www.carfaircomposites.com and www.nfi.parts.