# General Manager (Miss J's Cafe)

**Company:** [LV Petroleum](http://jobs.workable.com/companies/3iFB2d54yEBRj45hax2Voz.md)
**Location:** Wellsville, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** QSR

[Apply for this job](http://jobs.workable.com/view/1afd861b-6b56-4ca3-aa6f-0aa8a35a067c)

## Description

### **Job Summary:**

Miss J’s Café is seeking a passionate and experienced General Manager to lead our team and oversee all daily operations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, is customer-focused, and has a keen eye for both detail and hospitality. You will be responsible for maintaining high standards of food quality, customer service, and staff management while driving profitability and fostering a welcoming café culture.

### **Key Responsibilities:**

### **Operations Management**

-   Oversee daily café operations including opening/closing procedures, scheduling, and inventory.
-   Ensure smooth kitchen and front-of-house coordination.
-   Monitor food safety, cleanliness, and overall ambiance.
-   Manage vendor relationships and coordinate supply orders.

### **Team Leadership**

-   Hire, train, and mentor staff including baristas, servers, and cooks.
-   Foster a positive, team-oriented work environment.
-   Conduct regular performance evaluations and manage staffing levels.

### **Customer Service**

-   Maintain high levels of customer satisfaction by handling complaints and feedback professionally.
-   Ensure staff consistently deliver friendly and attentive service.
-   Develop and promote customer loyalty initiatives.

### **Financial Oversight**

-   Monitor daily sales, labor costs, and expenses.
-   Analyze reports to improve profitability and efficiency.
-   Implement cost-control measures and ensure accurate cash handling.

### **Marketing & Community Engagement**

-   Assist with social media, in-store promotions, and events.
-   Represent the café at community events and develop local partnerships.

### **Qualifications:**

-   2+ years of management experience in a café, restaurant, or hospitality setting.
-   Strong leadership and communication skills.
-   Proven ability to manage staff and resolve conflicts.
-   Working knowledge of POS systems, scheduling software, and basic bookkeeping.
-   Food safety certification (preferred).