# Sales & Reservations Coordinator **Company:** [Millennium Hotels and Resorts](http://jobs.workable.com/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Sunnyvale, United States **Workplace:** on site **Employment type:** Full-time **Department:** M Social Sunnyvale [Apply for this job](http://jobs.workable.com/view/1b3a2d09-3ca5-4cd1-99f5-8c8fa73170a4) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/224a079236d2cf211d733069fadb2bc1.png) ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/d105ff56c2de27b03803749fd6c03f9a.jpg) **Hotel Name:** M Social Sunnyvale **Location:** Onsite – Sunnyvale, CA **Salary Range:** $31.00 - $33.00 Hourly ### **Join the Team at M Social Sunnyvale** At **M Social Sunnyvale**, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the _young at heart_, M Social delivers a bold and vibrant hospitality experience. ### **About M Social Sunnyvale** As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. ### About the Role As our **Sales & Reservations Coordinator**, you will provide administrative and operational support to the Sales and Catering team while serving as a key resource for reservations, group coordination, and event execution. This role is responsible for supporting sales administration, reservations management, BEO coordination, and group and contract support in a fast-paced, high-cost labor market environment. This position is ideal for someone who is highly organized, detail-oriented, and passionate about hospitality and delivering exceptional service. ### Your Impact You will play an essential role in supporting revenue generation and ensuring a seamless experience for clients and guests. Through organization, communication, and collaboration, you will help maintain operational excellence and support the success of the Sales & Marketing department. ### What You'll Be Doing ### Sales Administration - Provide administrative support to the Sales & Marketing team - Prepare proposals, contracts, reports, presentations, and correspondence - Maintain accurate account information and activity within sales systems - Assist with client communications and follow-up activities - Support account managers and sales leaders in achieving departmental goals ### Reservations & Group Coordination - Manage rooming lists and group reservations - Coordinate group blocks and reservation details with internal departments - Ensure accurate reservation setup and inventory management - Communicate effectively with clients and guests to ensure a smooth experience - Partner with Revenue Management and Front Office teams to maximize guest satisfaction ### Catering & Event Support - Assist with the preparation and distribution of Banquet Event Orders (BEOs) - Coordinate event details and communicate updates to operational departments - Support Catering and Conference Services with administrative and logistical needs - Maintain accurate records and event documentation - Assist with menu updates, reports, and event correspondence ### Contract Support - Prepare contracts, addendums, and related documentation - Ensure accuracy and compliance with company policies and procedures - Track contract status and maintain organized records - Support account managers with group and event documentation ### Team Collaboration - Partner closely with Sales, Revenue Management, Catering & Conference Services, Front Office, and Food & Beverage teams - Foster a culture of collaboration, accountability, and service excellence - Contribute to a positive and high-performing team environment ### Guest & Client Experience - Deliver exceptional service rooted in a passion for hospitality - Anticipate client and guest needs and respond with a solutions-oriented approach - Create positive and memorable experiences through responsiveness and attention to detail ### Compliance & Standards - Follow all company policies and procedures - Maintain accuracy in contracts, reservations, reports, and event documentation - Uphold a culture of accountability and operational excellence ## Requirements - Passion for hospitality and delivering exceptional service - Strong organizational and time management skills - Excellent communication and interpersonal skills - Ability to manage multiple priorities in a fast-paced environment - Solutions-oriented mindset with strong attention to detail ### Technical / Role-Specific Requirements - Experience supporting hotel sales, reservations, catering, or conference services operations preferred - Knowledge of group reservations, rooming lists, and block management - Experience preparing Banquet Event Orders (BEOs), contracts, and proposals preferred - Familiarity with Delphi, or similar hotel systems preferred - Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint - Ability to maintain accurate records and manage multiple deadlines - Strong customer service and problem-solving skills ### Education - High school diploma or equivalent required - Associate's or Bachelor's degree in Hospitality Management, Business, or a related field preferred - Equivalent combination of education and relevant experience will be considered ## Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to plan terms and company policy._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.