# (Fluent German) Customer Support Consultant (Future Openings, remotely)

**Company:** [SupportYourApp](http://jobs.workable.com/companies/gfgCN4Yu5oSEkNdG6ZZ7os.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Contract
**Department:** Future Openings

[Apply for this job](http://jobs.workable.com/view/1b87d364-a364-427a-8c08-6f14e3ea52e5)

## Description

**Who we are?**

**SupportYourApp** is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our **talent bench** — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.  
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

**What you will do:**

-   Deliver outstanding customer support via calls, chats and emails
-   Build strong and lasting customer relationships
-   Keep up with evolving tools and technology
-   Handle sensitive customer data with care and security
-   Apply the latest and greatest customer happiness practices
-   Maintain deep understanding of client solutions and meet KPI
-   Communicate with developers and cross-functional specialists

**What you need to succeed in this role:**

-   Fluent German and English communication skills (at C1 level or higher)
-   **6+ months of experience in customer support role**
-   CRM systems expertise
-   Strong analytical thinking and research skills
-   Positive, proactive and responsible attitude
-   Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

**Will be a great plus:**

-   Experience in technical support

**What you get in return:**

-   Provide services during flexible hours
-   Opportunity to cooperate fully **remotely**
-   Inclusive international environment
-   Compensation in USD
-   Rewards for referring friends
-   Balance between project workload and personal time, but also – internal health policy
-   Responsive leadership interested in your development and long-lasting cooperation
-   Greenhouse conditions for self-development
-   A culture built on trust, with no time-tracking requirements

[](http://www.supportyourapp.com/)If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀

\*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

_We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law._

_Your personal data will be processed as described in the SupportYourApp_ [_Candidate Privacy Notice_](https://supportyourapp.com/candidate-privacy-notice/)_._