# Portuguese Speaking Customer Care for Digital Banking | Work and Live in Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/1bb892d5-7bc7-4c97-a9a4-d20af7a63aed)

## Description

Mercier Consultancy is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Care agents to join our Client's Digital Banking team in Greece. This position includes fully paid relocation, providing a fantastic chance for talented professionals to advance their careers in a dynamic and innovative banking environment.

In this role, you will provide expert support to Portuguese-speaking customers, assisting them with digital banking services, resolving inquiries, and ensuring a seamless banking experience through digital channels.

### Key Responsibilities

-   Provide exceptional customer care in Portuguese through phone, email, and chat platforms for digital banking clients.
-   Assist customers with account management, transaction inquiries, online banking navigation, and troubleshooting.
-   Ensure timely resolution of customer issues, maintaining high satisfaction levels.
-   Document customer interactions accurately in CRM systems and follow up as necessary.
-   Collaborate with internal teams including technical support and compliance to address customer concerns.
-   Stay current with digital banking products, policies, and regulatory requirements.

## Requirements

-   Exceptional fluency in Portuguese and a minimum of B2 in English (written and spoken) is essential.
-   Experience in customer service, preferably within digital banking or financial services.
-   Strong communication and interpersonal skills with a customer-focused approach.
-   Ability to work effectively in a fast-paced, technology-driven environment.
-   Excellent problem-solving skills and attention to detail.
-   Familiarity with CRM software and banking systems is a plus.
-   Willingness to relocate to Greece and embrace the local culture and lifestyle.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Fully Paid Training
-   Health Insurance
-   2 Extra Salaries per year
-   And Much More...