# Technical Application Engineer with a Passion for Technology and Customer Succes

**Company:** [Keylane](http://jobs.workable.com/companies/kom1bT3VX1rs3dQkPoMdMs.md)
**Location:** Utrecht, Netherlands
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Life & Pension

[Apply for this job](http://jobs.workable.com/view/1bca5ff1-4b7e-46b6-8a88-0e14098b0dba)

## Description

Do you enjoy taking ownership of complex technical environments? Do you like combining infrastructure, security and automation to keep mission-critical SaaS platforms? Then join the team behind Benefits-Plaza, Keylane's all-in-one Employee Benefits platform that connects employers, insurers and payroll providers across the Netherlands.

As a Technical Application Engineer within our Technical Application Management (TAM) team, you are responsible for the availability, performance, security and continuous improvement of the Benefits-Plaza platform.

You'll work closely with experienced engineers and act as a technical expert for one of our most important SaaS solutions. This is a hands-on role where infrastructure, middleware, security and automation come together.

You'll regularly balance operational continuity, customer expectations and security requirements while making sound technical decisions under pressure.

You'll be responsible for:

-   Drive the resolution of complex platform incidents and problems, ensuring timely recovery while acting as the technical escalation point for internal teams and stakeholders.
-   Monitor the Benefits-Plaza platform and proactively resolve operational issues, including resource bottlenecks, application outages and middleware failures (e.g. disk space, CPU usage and Tomcat availability).
-   Contribute to daily operations: handling service requests and standard changes, following agreed ITIL processes.
-   Managing service requests and standard changes in line with ITIL processes.
-   Managing web service integrations, including networking, whitelisting, security configuration and end-to-end technical validation.
-   Planning and executing maintenance activities, including patching and upgrading technologies such as **RHEL, DB2, Tomcat** and related components.
-   Managing the lifecycle of client and server certificates, coordinating renewals and secure deployments.
-   Lead the technical execution of external audits, penetration tests and disaster recovery exercises by preparing technical evidence, coordinating activities and driving remediation where needed.
-   Driving automation and standardization by improving runbooks, scripts and operational tooling.
-   Optimizing monitoring, capacity management and operational dashboards to improve platform reliability.

### **Key about your team**

You'll be part of Keylane's Technical Application Management (TAM) organization, where we ensure our business-critical SaaS platforms are secure, stable and always available for our customers.

Together, we:

-   Deliver best-in-class SaaS services from a secure, ISO-certified private cloud, ensuring our customers can focus on pension administration while we manage the technical platform.
-   The team consists of highly skilled IT professionals with strong expertise in infrastructure, databases, middleware and security, combined with deep knowledge of the Life & Pension domain.
-   Work with standardized processes for migrations, implementations and operations, and continuously refine our way of working based on experience and feedback.  
-   Foster a collaborative culture where ownership, innovation and continuous learning are encouraged, and everyone has the opportunity to make an impact.

## Requirements

You recognize yourself in the following profile:

-   A Bachelor's or Master's degree in IT or a related technical field.
-   You have 5+ years of experience in technical application management, infrastructure operations or a similar role managing business-critical applications.

-   You are experienced in managing application servers such as Apache Tomcat and have a solid understanding of their interaction with networking, security and the application stack layer.
-   You have practical experience with security hardening, patching and vulnerability management, especially in regulated or audited environments.
-   You are familiar with certificates (PKI), networking and firewalls, and know how to work with concepts like whitelisting, proxies and load balancers.
-   You can script and automate (for example with PowerShell, Bash or Ansible) and are comfortable working with monitoring and deployment tools.
-   You are analytical, structured and pragmatic, able to quickly understand complex situations and define clear next steps.
-   You are a communicative team player: You work closely with colleagues and stakeholders and can translate technical issues into business impact.
-   You like working in a dynamic, fast-growing environment and think in solutions.
-   Experience with Oracle, WebLogic and Windows Server is considered a plus.
-   You will grow into taking more ownership of incidents and changes, and after a proper onboarding and training period, you will be part of the standby/on-call rotation.

A Certificate of Conduct (VOG) and reference check are part of the application process.

All employees follow information security training and have basic information security responsibilities**.**

## Benefits

-   A monthly gross salary between € 3.600 and € 4.200 based on 40 hours per week.
-   8% holiday allowance of your total gross salary.
-   A profit share.
-   A pension scheme, with the option to save extra.
-   Travel reimbursement: Receive a mileage allowance of €0.23 per km or an NS Business Card, which can also be used for personal travel.
-   24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like.
-   Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month).
-   The possibility of working remotely from abroad for up to 2 months per year.
-   The possibility to lease a bike through our bike leasing program.
-   A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract.
-   The opportunity to develop yourself at our Academy through courses and training, both professionally and personally. · A comprehensive vitality offers to help you stay healthy. Read more [here.](https://careers.keylane.com/vitality/)