# Guest Relation Officer (BOAT) - AYANA Komodo

**Company:** [AYANA Hospitality](http://jobs.workable.com/companies/4gU6PGSkL9VHY82yX1chH9.md)
**Location:** Komodo, Indonesia
**Workplace:** on site
**Department:** AYANA Komodo

[Apply for this job](http://jobs.workable.com/view/1be6cb2e-a52c-4c67-a1bd-36f201b04f93)

## Description

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer (BOAT) for our AYANA Komodo resort. The successful candidate will be a highly motivated and energetic team player who is passionate about delivering exceptional customer service. The Guest Relation Officer is responsible for providing guests with a warm welcome and ensuring their stay is comfortable and enjoyable.

### Responsibilities

-   Greet passengers/guests during boarding and disembarking, provide orientation and answer queries regarding boat facilities, safety, and itinerary.
-   Coordinate with crew, kitchen, and service staff to meet guest needs (e.g. food, drinks, activities), assist in organizing special requests, events, or celebrations on board.
-   Make clear and professional announcements regarding schedules, stops, or activities, handle multilingual communication if required.
-   Gather guest feedback and report issues to management, assist in improving service quality and guest satisfaction for future trips
-   Boat upselling through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.

## Requirements

-   A Bachelor’s degree in Hospitality Management or a related field, demonstrating a solid educational foundation in service and operations.
-   1 year of proven experience in the hospitality industry, preferably in guest-facing or service-focused roles.
-   Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, colleagues, and cross-functional teams.
-   Highly organized with strong attention to detail; capable of multitasking and managing priorities in a dynamic environment.
-   Proficient in Microsoft Office and hotel management systems, with a strong commitment to delivering outstanding customer service and guest satisfaction.