# Support representative - German

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** BPO_BLG3

[Apply for this job](http://jobs.workable.com/view/1be6e718-c78c-4c32-9e5f-dca778f19d9d)

## Description

### **Role Overview**

Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people.

### **Key Responsibilities:**

-   Respond to customer inquiries via phone and email in a professional and timely manner
-   Provide support on account management, billing issues, and service information
-   Identify and recommend suitable products or service upgrades
-   Accurately document all customer interactions in the system
-   Meet performance and quality targets
-   Maintain a high level of customer satisfaction

## Requirements

Proficiency in German (B2 – C1 level)

Prior experience in customer service or sales is a plus

Strong verbal and written communication skills

Ability to multitask and manage time effectively

Comfortable working with computers and customer management systems

Sales-oriented mindset and proactive attitude

Ability to work flexible shifts, including weekends

## Benefits

**Competitive Salary**

**Performance Bonus**

**Sales Bonus**

**Additional Benefits:**

-   Food vouchers
-   Multisport card
-   Additional health insurance