# Customer Success Manager

**Company:** [SWK Technologies](https://jobs.workable.com/companies/whyxsGxJW6K3ciJ2yHCh8w.md)
**Location:** Remote
**Workplace:** remote
**Department:** Sales

[Apply for this job](https://jobs.workable.com/view/1c16558b-c742-45b2-a7a5-64a329fd1a71)

## Description

SWK Technologies is looking for a Customer Success Manager to join our team!

The Customer Success Manager plays a key role in supporting the organization's customer success initiatives by serving as a liaison between customers and internal teams. This position is responsible for helping ensure a positive customer experience throughout the customer lifecycle, advocating for customer needs, coordinating issue resolution, and supporting onboarding and continuous improvement efforts. The ideal candidate is a proactive problem solver who excels at relationship building, cross-functional collaboration, and driving customer satisfaction.

Responsibilities:

-   Serve as a customer advocate by partnering with internal departments to ensure customer needs are understood, addressed, and aligned with business objectives.
-   Coordinate and drive resolution of customer concerns and escalations, particularly those involving multiple departments, while maintaining strong customer relationships.
-   Support and facilitate the onboarding experience for new customers, helping ensure a seamless transition and consistent delivery of services across teams.
-   Identify trends, process gaps, and opportunities for improvement through customer feedback, and collaborate with stakeholders to enhance processes, policies, and overall customer success outcomes.

## Requirements

-   2-3 years of experience in Customer Success, account management or a similar customer-facing role at an IT solutions or ERP software company
-   Familiarity with ERP solutions and services, Acumatica, Sage Intacct a plus
-   Strong communicator with negotiation skills, conflict resolution, and clear expectations.
-   Understanding client advocacy
-   Proven track record of managing and retaining customer relationships
-   Comfortable with working with multiple stakeholders, maintaining and building relationships across levels of seniority and functions

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Work From Home
-   Base salary pay of $80-95k annually, with opportunities for incentive pay