# Desktop Engineer -ST-FNC240509 003/01

**Company:** [Xcellink Pte Ltd](http://jobs.workable.com/companies/8dSEYsYpZ3ZWPg9yxjJRt4.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Contract
**Department:** Enterprise Operations and Services

[Apply for this job](http://jobs.workable.com/view/1c33eac4-5e7c-4648-95db-1b452d89172c)

## Description

**The Company:**

Our Client is a multinational information technology and electronics leader in the industry.

**The Role:**

As a **Desktop Engineer**, you will be responsible for the following:

-   Performed Desktop Support services to users.
-   This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
-   Perform imaging/re-imaging.
-   Asset inventory tasks.
-   Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
-   Updates Incident records.
-   Creates and updates work instructions (where necessary).
-   Document standards and procedures (where necessary).

## Requirements

-   1 year or more of Windows 10 and Microsoft Outlook Client.
-   1 year experience providing desktop remote support
-   Clear Spoken & Written English.
-   Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
-   Demonstrate knowledge in the support of workstations, and related components.
-   Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.
-   Have knowledge with desktop operating systems, including Microsoft Windows 10.
-   Good verbal and written communication skills.
-   Good coordination skills.
-   Ability to prioritize effectively and work with a sense of urgency.
-   Effectively communicates with teammates and managers.