# Junior Operations & Collections Executive

**Company:** [mcl finance](https://jobs.workable.com/companies/qudcvz11t14gt8FyTGRQgT.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Collections

[Apply for this job](https://jobs.workable.com/view/1c459113-6900-4f68-9576-2b624a0165a1)

## Description

**Junior Operations & Collections Executive**  
📍 Dubai, UAE

**About MCL Finance**  
Since 2018, we've helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes. Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff.

**🎯 Our Mission**  
To reshape SME finance and level the playing field for good — giving ambitious businesses the fast, fair funding they need to build what's next.

**The Role**  
The Junior Operations & Collections Executive supports the day-to-day processing and servicing of invoice factoring cases. You'll coordinate with brokers and customers, make sure applications and documents are complete, see post-disbursal requirements through to completion, and support collections on early-stage overdue accounts. It's a hands-on role with full training and a clear path to progress within MCL's operations team.

**Key Responsibilities**

-   Act as a day-to-day contact for brokers on case updates and document requests
-   Log new applications and maintain accurate case records in our CRM/loan management system
-   Review submissions against MCL's document checklist and follow up for missing information
-   Ensure cases are complete and properly organised before passing them for credit assessment
-   Coordinate with brokers, customers and the internal credit/operations team throughout the process
-   After disbursal, contact customers to complete required agreements, signatures, acknowledgements and other checks
-   Collect and verify security documents (e.g. cheques, direct debit mandates) as required post-disbursal
-   Track outstanding post-disbursal requirements and follow up until completion
-   Monitor assigned early-stage overdue accounts and make collection calls when payments are missed
-   Follow up professionally but persistently with customers on overdue payments
-   Maintain accurate notes of calls, payment commitments and collection activity
-   Escalate broken payment promises and problem accounts to senior team members
-   Assist with general operations and administrative tasks as required

**🔍 What We're Looking For**

-   1–3 years of experience in an operations, customer-facing or phone-based role
-   Bachelor's degree preferred
-   Strong spoken and written English
-   Comfortable speaking to customers and brokers over the phone throughout the day
-   Highly organised and able to manage multiple cases simultaneously
-   Strong follow-up mentality — doesn't need repeated reminders to chase something
-   Comfortable having difficult conversations about overdue payments
-   Good attention to detail when checking documents
-   Experience using a CRM or loan management system
-   Basic Excel/Google Sheets skills

**Bonus**

-   UAE experience in finance, lending, factoring, collections, banking, customer service or call-centre roles

**Our Offer**

-   Salary: up to AED 5,000/month, depending on experience
-   The opportunity to shape underwriting practice in a growing regional market
-   A collaborative, fast-moving team environment
-   Genuine progression opportunities as MCL Finance scales in Dubai
-   Exposure to senior stakeholders across the wider group
-   A business that backs ambition — both our customers' and our own