# IT Support Specialist Level 3 (MSP)

**Company:** [ONE2ONE Inc.](http://jobs.workable.com/companies/hkdstfwMe86cackunbZbuV.md)
**Location:** Lancaster, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Service

[Apply for this job](http://jobs.workable.com/view/1c62b96e-75b9-4ecc-9b9f-3aecf7110a75)

## Description

### **Join Our Team as the Backbone of IT Excellence**

Ready to take your technical skills to the next level?

Do you enjoy solving complex issues, supporting teams, and being the go-to expert when things get challenging?

**ONE 2 ONE Inc.**, a leading MSP, is looking for a strong technical resource to support our Service Team and clients. This role is hands-on, working through day-to-day end-user (EU) issues while also serving as an escalation point for more advanced technical challenges.

**What You’ll Do**

-   **Support & Stabilize Environments:** Monitor, maintain, and optimize client networks, servers, and cloud environments
-   **Own Escalations:** Act as a technical escalation point for the Service Team on complex issues
-   **Troubleshoot Effectively:** Diagnose and resolve advanced issues across systems, networking, and infrastructure
-   **Strengthen Security:** Support firewalls, VPNs, backups, and overall security posture
-   **Deliver a 5-Star Experience:** Provide clear, confident support to both clients and internal team members

## Requirements

-   **Technical Experience:** 3–5+ years in IT support or systems administration (MSP experience strongly preferred)
-   **Core Knowledge:** Windows environments, Active Directory, networking fundamentals (DNS, DHCP, VLANs), and server infrastructure
-   **Problem Solving:** Ability to work through more complex issues and support others in doing the same
-   **Team Mindset:** Comfortable collaborating with the Service Team and stepping in as needed
-   **Certifications (Preferred):** Network+, Security+, or similar

## Benefits

**Why ONE 2 ONE?**

-   **Growth:** Exposure to a wide range of environments, systems, and technologies
-   **Team Environment:** Collaborative culture where you’re supported and your input matters
-   **Impact:** Opportunity to be a key technical resource and make a real difference
-   **Benefits:** Health, dental, PTO, 401k, and more

### **The Role in a Snapshot**

-   Day-to-day: Supporting EU issues alongside the Service Team
-   Next level: Handling escalations and more complex technical challenges
-   Goal: Be a reliable, go-to technical resource for both clients and team

**Ready to make IT happen?** Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we build the future!

\*To be considered for this role, please take this short 10-minute survey: [ONE 2 ONE Inc.](https://go.cultureindex.com/p/Dg2ZsuGRbMr)