# IT Support (Sulawesi Selatan Region : Makassar)

**Company:** [Amartha](http://jobs.workable.com/companies/mWmGxgPks2XJybYCh8mEJG.md)
**Location:** Makassar, Indonesia
**Workplace:** on site
**Employment type:** Contract
**Department:** People & Culture

[Apply for this job](http://jobs.workable.com/view/1d3c1cfe-ee30-430a-b994-a931a2c937c0)

## Description

**About Amartha**

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2026, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

**About the Role**

This position will responsible to IT hardware and software needed in Makassar Area. You'll work with high mobility and collaborating various role to support their IT needed

**Job Description:**

-   Installing and configuring computer hardware, software, systems, networks, printers, and scanners
-   Monitoring and maintaining computer systems and networks
-   Responding in a timely manner to service issues and requests
-   Providing technical support across the company (this may be in person or over the phone)
-   Setting up accounts for new users
-   Repairing and replacing equipment as necessary
-   Doing a testing new technology
-   Experience to train junior staff

## Requirements

-   A bachelor's degree in computer science, information technology, or similar
-   1-2 years of experience as an IT support specialist
-   Exceptional ability to provide technical support and resolve queries
-   In-depth knowledge of computer hardware, software, and networks
-   Ability to determine IT needs and train end-users
-   Proficiency in IT helpdesk software, such as Freshservice and SysAid
-   Experience in documenting processes and monitoring performance metrics
-   Advanced knowledge of database maintenance and system security
-   Ability to keep up with technical innovation and trends in IT support
-   Exceptional interpersonal and communication skills

_At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth._

_We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions._