# Legal Intake Manager - Law Firm Experience Required (US/Remote)

**Company:** [Paired](http://jobs.workable.com/companies/hHECN9Czz3ESR6npitHku6.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Recruiting Team

[Apply for this job](http://jobs.workable.com/view/1d6143c1-edff-48df-89df-dd8ca5455cf3)

## Description

Paired is a global staffing and recruiting agency that specializes in connecting talented professionals with leading companies worldwide. We are committed to identifying exceptional candidates and providing opportunities for long-term, remote career growth.

Our client is seeking an experienced, numbers-driven Legal Intake Manager to lead the daily operations of a virtual client intake department. This person will manage and coach a remote team of intake specialists, oversee the lead pipeline, optimize legal CRM workflows, and ensure every potential client receives a prompt, empathetic, and professional experience.

The ideal candidate combines strong people-management skills with a deep understanding of law firm intake, sales conversion, and performance metrics.

### Key Responsibilities

-   Lead, coach, and support a remote team of legal intake specialists.
-   Assist with hiring, onboarding, training, scheduling, and performance management.
-   Oversee the screening and qualification of prospective clients across multiple legal practice areas.
-   Ensure time-sensitive and high-priority inquiries are identified and escalated promptly.
-   Monitor incoming leads from phone calls, web forms, chat, and other channels to ensure fast and consistent follow-up.
-   Track the intake pipeline and ensure leads are properly documented, nurtured, and moved through each stage.
-   Review recorded calls, emails, and client communications to maintain high standards of empathy, accuracy, professionalism, and compliance.
-   Monitor key performance indicators, including conversion rates, response times, follow-up activity, lead quality, and cost per lead.
-   Prepare and present weekly performance reports and actionable recommendations to leadership.
-   Manage and optimize workflows, automations, templates, and user processes within Lawmatics.
-   Personally handle complex inquiries, escalations, high-value opportunities, and sensitive customer service matters.
-   Collaborate with leadership, attorneys, marketing, and operations teams to improve client acquisition and onboarding processes.
-   Identify gaps in the intake process and implement strategies to improve efficiency and conversion.

## Requirements

-   At least 2–3 years of experience managing an intake or sales team within a law firm.
-   Proven experience leading, training, and motivating remote team members.
-   Strong understanding of legal intake, lead qualification, client onboarding, and consultation scheduling.
-   Experience handling intake for family law, criminal defense, immigration, or other consumer-facing legal practice areas is strongly preferred.
-   Hands-on experience with Lawmatics is highly preferred.
-   Experience using Clio Manage, VoIP phone systems, Slack, Zoom, and Google Workspace.
-   Strong analytical skills and confidence working with conversion metrics, response-time data, and performance reports.
-   Excellent communication, active listening, conflict-resolution, and customer-service skills.
-   High emotional intelligence and the ability to communicate with prospective clients during stressful or sensitive situations.
-   Exceptional attention to detail, organization, and follow-through.
-   Ability to work independently in a fast-paced, fully remote environment.
-   Professional fluency in English.
-   Bilingual English and Spanish communication skills are a plus.

## Benefits

### Benefits

-   Competitive salary (USD)
-   Work From Home
-   Flexible hours[](https://apply.workable.com/pairedrecruiting/j/882D8E43FC/apply/)