# Helpdesk Coordinator

**Company:** [Remote Recruitment](http://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/1d9079bf-6dfb-47fa-8688-8ac0b5c0eb7d)

## Description

Remote Recruitment is hiring a **Helpdesk Coordinator** for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

-   Triage, prioritise and assign incoming IT support tickets efficiently
-   Provide fast and effective first-line technical support via phone, email and chat
-   Escalate complex technical issues to second and third-line support engineers
-   Maintain helpdesk SLAs and produce regular performance and trend reports
-   Update the internal knowledge base with common issues, solutions and workarounds
-   Onboard new users and coordinate device setup and system access provisioning

Requirements

-   2+ years of IT helpdesk, service desk or technical support experience
-   Familiar with helpdesk platforms such as Zendesk, Freshdesk or ServiceNow
-   Strong customer service and communication skills with excellent English
-   Basic knowledge of Windows, Microsoft 365 and common business applications
-   Able to work calmly and effectively in a fast-paced remote support environment

What We Offer

-   R27,000/month
-   100% remote, UK business hours
-   Career growth and professional development
-   Exposure to leading UK businesses and practices

_Remote Recruitment – connecting top South African talent with UK employers. Apply today._