# Account Coordinator - AU

**Company:** [Blys](https://jobs.workable.com/companies/gxhtTNcQpM4sK2FZjbWUjb.md)
**Location:** Kathmandu, Nepal
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](https://jobs.workable.com/view/1dbee75a-b684-4a47-8ee6-bc576e459e29)

## Description

### **About Blys:**

Imagine a world where you could get the best services and products in wellness delivered to you with the tap of a button. That’s what we’re building at Blys.

We are on a mission to improve the quality of life and overall happiness for people around the world by providing easy access to wellness & self-care. We bring the best treatments to your door, by seamlessly connecting you to qualified & independent professionals in wellness, fitness and beauty.

This also means empowering self-employed professionals to create flexible, safe and reliable income opportunities for themselves who earn millions of dollars every year through our platform.

With over 30,000 5-star ratings and a community of 100,000 customers, Blys is a leading global booking platform for mobile / in-home wellness services, currently available in Australia, New Zealand, United States and United Kingdom.

### **Role Overview:**

We are seeking a motivated and results-driven Account Coordinator to join our dynamic team. In this role, you will serve as a bridge between clients and providers, ensuring smooth operations and exceptional customer experiences. You will be responsible for managing client relationships, processing bookings, and maintaining a strong connection between our service providers and clients. The ideal candidate is customer-focused, detail-oriented, and passionate about wellness and self-care.  
  
**Working** **Hours**: 3:45 AM- 12:45 PM( AU timezone )

## Requirements

**Responsibilities**

-   Make phone calls and respond to emails to assist clients with enquiries, updates, and resolutions.
-   Process and place bookings efficiently, ensuring all details align with client preferences and provider capabilities.
-   Gather client feedback post-service to identify areas of improvement and ensure satisfaction.
-   Maintain strong relationships between clients and service providers, addressing any issues or concerns promptly and professionally.
-   Conduct contact sessions to onboard and engage additional clients, ensuring continued business growth.
-   Regularly update the company’s knowledge base and Help Centre to reflect accurate and relevant information.
-   Work closely with internal teams, including marketing, customer service, and operations, to ensure seamless service delivery.
-   Address client and provider concerns effectively to uphold the company’s service standards.
-   Prepare reports, manage records, and assist with various administrative tasks as required.

**Requirements**

-   Bachelor’s degree in Business Administration, Marketing, or a related field.
-   Proven experience of a minimum of 2 years in account management, customer service, or coordination roles.
-   Excellent interpersonal and communication skills (both written and verbal).
-   Strong organisational and time-management abilities.
-   Proficiency in Google Apps; familiarity with CRM tools is a plus.
-   High level of professionalism, reliability, and problem-solving skills.
-   Ability to work independently and collaboratively in a team setting.

**Hiring process & next steps:**

If this is you, we want to hear from you! 

-   Apply now with your resume and cover letter (strictly no agencies)
-   We’re passionate about wanting to attract the very best, which means a rigorous and competitive hiring process.
-   We aim to find talented team members and work with them for a long time.  
    

**Our hiring process is:**

-   Review of your application
-   Initial Interview
-   Assessment
-   Final Interview
-   Offer
-   Formalise with a permanent full-time contract and welcome you to Blys!

## Benefits

### Why you should join Blys

-   Fast-growing global company with excellent growth opportunities
-   Mission-led company - we want to change the world!
-   World-class team - be part of a young and dynamic team of A+ players
-   Rewarding work - interesting & challenging problems to solve
-   Fun & open culture - we love having fun, learning new things and helping each other excel
-   Positive company outlook - well-funded, profitable and growing fast
-   Significant influence on company direction and performance - working closely with an experienced team
-   Competitive remuneration package
-   Balanced work hours
-   Five - day work week
-   Fun team events including company trips
-   A chance to make a real IMPACT on 100,000+ actual customers - your work will change lives!