# Facilities Manager **Company:** [Retirement Villages Group](https://jobs.workable.com/companies/fPmKbXe7q45u1XFZzof3hT.md) **Location:** Saffron Walden, United Kingdom **Workplace:** on site **Employment type:** Full-time **Department:** Debden Grange [Apply for this job](https://jobs.workable.com/view/1e658010-5fd3-4724-a432-fc16a93eb235) ## Description We are excited to be recruiting for a skilled and dedicated Facilities Manager to join our team at Debden Grange Retirement Villagein Saffron Walden. You’ll play a key role in keeping our village safe, well-maintained and welcoming for our residents, staff and visitors. From our buildings and communal spaces to the grounds, maintenance and housekeeping services, you’ll make sure everything runs smoothly and to a high standard. This is a hands-on role where you’ll work closely with the Village Management Team, residents, colleagues and contractors. You’ll lead a small team of Estates Operatives and oversee external contractors, ensuring our facilities are well maintained, compliant and provide a great environment for our residents to enjoy. **Key Responsibilities** **Customer & Community Focus** - Act as a trusted point of contact for residents, providing a responsive and helpful facilities service - Welcome new residents and help them understand the facilities and maintenance services available to them - Build positive relationships with the Residents’ Association and resident committees, listening and responding to feedback - Identify opportunities to improve the resident experience through additional services and initiatives **Property, Grounds & Housekeeping Management** - Oversee the maintenance of the village buildings, communal areas, equipment, mechanical and electrical systems and landscaped grounds - Ensure housekeeping and laundry services are delivered consistently to a high standard - Manage planned preventative maintenance (PPM), procurement and contractors within agreed budgets - Ensure safety and communication systems, including emergency call systems and fire alarms, are properly maintained and tested - Take a hands-on approach to resolving maintenance and facilities issues around the village **Health & Safety Compliance** - Ensure the village complies with relevant Health and Safety legislation, including fire, legionella, water and building safety requirements - Carry out regular audits, inspections and risk assessments, ensuring any actions are followed through - Act as the village’s health and safety lead, promoting a strong safety culture across the team - Maintain accurate records and ensure statutory inspections and servicing are completed on time **Team Leadership & Development** - Lead, support and develop a team of Estates Operatives - Manage external contractors and ensure work is completed safely, efficiently and to the required standard - Plan rotas, team meetings and workloads to ensure the village is adequately supported - Monitor performance and encourage a positive, collaborative and inclusive team environment - Support the team to continually improve the way we deliver our services **Operational & Financial Management** - Support the preparation and management of the estates and facilities budget - Monitor costs, procurement and contractor performance to ensure value for money - Maintain accurate facilities, maintenance and compliance records - Support the timely preparation of properties for resale or rental, helping to minimise void periods - Work closely with the wider Village Management Team to ensure the smooth day-to-day running of the village **The ideal candidate** **Essential:** - Level 2 or above qualification in Facilities Management or an equivalent qualification - 3+ years' experience managing estates, buildings or residential facilities, ideally within an environment such as a retirement village, housing, healthcare, education or hospitality - IOSH Managing Safely and Legionella awareness certification - Good practical knowledge of fire, water and building safety requirements - Experience managing PPM programmes, budgets and external contractors - Good IT and systems skills, including Office 365 and facilities management systems - A practical, hands-on approach with strong problem-solving skills - A clear communicator who enjoys working with people and providing a great service **Desirable:** - NEBOSH or Fire Safety Level 2 qualification - Working knowledge of plumbing, electrical or general building trades - Experience working within a residential or community environment **Why join us?** - Medicash health plan after 3 months - Birthday leave - Pension scheme and life assurance - Access to discounted gift cards and exclusive wellbeing perks - A supportive, community-focused working environment - Opportunities for professional development and career progression **Our Values** At Retirement Villages, our culture is shaped by the values we live every day: **Age Well | Community | Keep Improving | Invest Wisely | Planet Positive | One Team** ### Collaboration & Teamwork If you enjoy being hands-on, solving problems and working with people to create a great place to live, we’d love to hear from you.