# Dutch Speaking Customer Agent For Odido - Work Remote In Bulgaria **Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** YB [Apply for this job](http://jobs.workable.com/view/1ea4fd1b-31c4-4c5a-9129-ddb0aa7a2dd0) ## Description ### Dutch Speaking Customer Agent For Odido ### About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with industry-leading organisations across the globe. We specialise in placing skilled professionals in dynamic, growth-oriented roles within sectors including banking, finance, technology, and customer experience. At Mercier Consultancy Group, we are committed to delivering outstanding career opportunities and ensuring every candidate's journey — from first contact to successful placement — is seamless, supported, and rewarding. ### Job Overview Mercier Consultancy Group is proud to present an exciting opportunity for a Dutch Speaking Customer Agent For Odido position in Bulgaria, supporting one of the most recognised telecommunications and banking service providers in the Dutch market. In this remote role based within Bulgaria, you will serve as a trusted first point of contact for Dutch-speaking customers seeking assistance with banking-related enquiries, account management, and financial service support. This is an outstanding chance to build a rewarding international career in the banking industry while enjoying the vibrant lifestyle that Bulgaria has to offer — and if you are looking for Dutch-speaking jobs with genuine progression and full relocation support, this is the opportunity for you. ### Key Responsibilities - Deliver professional, empathetic, and efficient customer support to Dutch-speaking clients regarding banking products, account queries, and financial transactions via phone, email, and live chat - Assist customers with enquiries related to digital banking services, payment processing, account statements, and credit or debit card management - Accurately verify customer identities and ensure full compliance with banking regulations, data protection policies, and anti-fraud procedures - Escalate complex banking issues or sensitive financial complaints to the appropriate internal departments in a timely and professional manner - Guide customers through online banking platforms, mobile banking applications, and self-service tools, ensuring a smooth and confident user experience - Maintain thorough and precise records of all customer interactions within the CRM system, adhering strictly to banking industry standards and internal protocols - Proactively identify opportunities to inform customers of relevant banking products or services that may enhance their financial wellbeing - Consistently meet and exceed individual performance targets, contributing to a high-quality service environment aligned with the banking sector's regulatory and customer satisfaction benchmarks ## Requirements - Native or fluent Dutch language proficiency, both spoken and written, is essential for this role — this is a strictly Dutch-speaking position serving Dutch-language banking customers - Valid EU passport (mandatory requirement for all applicants) - Previous experience in customer service, preferably within the banking, financial services, or fintech industry, is highly advantageous - Strong understanding of or genuine interest in banking products, financial regulations, and digital payment solutions - Excellent communication and interpersonal skills, with the ability to handle sensitive financial matters with discretion, patience, and professionalism - Comfortable working remotely within Bulgaria with a reliable internet connection, a distraction-free workspace, and the self-discipline to thrive in a virtual banking support environment - Proficient in using CRM platforms, Microsoft Office tools, and digital communication channels ## Benefits ### What We Offer - Competitive Monthly Salary reflective of your experience and language skills in the banking sector - Fully Paid Training to equip you with all the banking product knowledge, tools, and systems needed for success - Comprehensive Health Insurance coverage for your peace of mind - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to get you settled in Bulgaria with ease - Monthly Performance Bonus rewarding your dedication and achievement against banking service targets - Ongoing professional development and career advancement opportunities within a global banking and customer experience environment - A supportive, inclusive, and multilingual remote working culture championed by Mercier Consultancy Group - And Much More... ### Life in Bulgaria Bulgaria is one of Europe's most captivating and affordable destinations, offering a remarkable quality of life that is increasingly attracting international professionals from across the continent. With its breathtaking landscapes — from the golden Black Sea coastline to the majestic Balkan and Rhodope mountains — Bulgaria provides an extraordinary natural backdrop for both work and leisure. The country enjoys warm, sun-drenched summers and a rich four-season climate, making Bulgaria a genuinely wonderful place to call home throughout the year. Its vibrant cities, particularly Sofia and Plovdiv, pulse with cultural energy, offering world-class arts, thriving nightlife, and a welcoming, cosmopolitan atmosphere perfectly suited to expatriates pursuing Dutch-speaking jobs in Bulgaria. Beyond its natural beauty, Bulgaria is renowned for its extraordinarily low cost of living by European standards, ensuring that your competitive salary goes significantly further here than in most Western European countries. The country's rich culinary heritage, warm hospitality, and strong sense of community make settling into life in Bulgaria an enjoyable and enriching experience. With excellent transport connections to the rest of Europe, world-class healthcare facilities, and a rapidly growing tech and banking services sector, Bulgaria has firmly established itself as a premier destination for skilled multilingual professionals seeking exciting Jobs in Bulgaria. Whether you are relocating for the first time or embarking on a new international chapter, Bulgaria offers the perfect foundation for both personal fulfilment and professional growth in the Dutch Speaking Customer Agent For Odido position in Bulgaria. ### How to Apply If you are a fluent or native Dutch speaker with a passion for delivering exceptional customer experiences in the banking sector, we want to hear from you. This is your opportunity to join a world-class team, elevate your career in an international banking environment, and enjoy everything that life in Bulgaria has to offer — all with the full support of Mercier Consultancy Group behind you. Do not miss out on one of the most sought-after Dutch-speaking jobs available today. Click _Apply Now_ to submit your application and take the first confident step toward your next great career chapter. Our dedicated recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through every stage of the process.