# Dutch Speaking Reservations Agent For Booking.com - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique - Dutch

[Apply for this job](http://jobs.workable.com/view/1ecd306d-b5c8-4f59-a845-1daf5b6414e0)

## Description

Mercier Consultancy Group is seeking a Dutch Speaking Reservations Agent to support Booking.com operations in Greece. This role provides an excellent opportunity to be part of a dynamic team dedicated to delivering exceptional customer service in the travel and hospitality industry.

  

### Key Responsibilities

-   Handle accommodation booking requests from Dutch-speaking customers via phone, email, and chat.
-   Offer detailed information about available properties, booking terms, and Booking.com policies.
-   Manage booking modifications, cancellations, and special requests efficiently and accurately.
-   Resolve customer queries and issues professionally to maintain high satisfaction levels.
-   Keep accurate records of customer interactions and bookings using Booking.com's reservation platform.
-   Collaborate with team members to ensure service quality and achieve customer satisfaction goals.

## Requirements

-   Fluency in Dutch (spoken and written) is mandatory; proficiency in English is an advantage.
-   Previous experience in reservations, customer service, or the hospitality industry is preferred.
-   Strong communication skills and a customer-focused approach.
-   Familiarity with online booking systems and CRM tools.
-   Ability to handle stressful situations calmly and effectively.
-   Willingness to work in Greece; relocation assistance may be discussed.
-   Self-motivated with the ability to work independently and collaboratively within a team.

## Benefits

1.  Competitive Monthly
2.  Fully Paid Relocation Package
3.  Monthly Performance Bonus
4.  Fully Paid Training
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...