# Call center & Customer service representative **Company:** [Secure IQ Services](http://jobs.workable.com/companies/nwKhZ8iMaR5mFQT6t6Fytk.md) **Location:** Mumbai, India **Workplace:** on site **Employment type:** Full-time **Department:** SecureIQ [Apply for this job](http://jobs.workable.com/view/1edc45b5-4b72-4739-bc25-ef8641864cca) ## Description Call Center Customer Service Representative (Australian Time Zone) πŸ“ Location: Jogani Industrial Estate, Sion Chunabhatti, Mumbai, Maharashtra 🏒 Company: Watermelon Parking (Australia) πŸ•“ Work Hours: Aligned with the Australian time zone πŸ’Ό Job Type: Full-time Working Hours - 1.30am -9.30am or 9.30am - 5.30pm Working Days- Monday - Saturday About the Role We’re seeking a dedicated Customer Service Representative to join our team at Secure IQ Services. In this role, you’ll serve as the primary point of contact for customers β€” addressing inquiries, resolving issues, and ensuring every interaction delivers a high-quality service experience. This position is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for providing excellent customer support. Key Responsibilities πŸ“ž Handle Customer Interactions: Manage a high volume of inbound (and occasionally outbound) calls, emails, chats, and social media messages promptly and professionally. πŸ’‘ Provide Information & Solutions: Deliver accurate, complete, and helpful information about company products and services; assist with troubleshooting and setup guidance when needed. πŸ” Resolve Issues: Identify customer needs, research solutions, and ensure timely resolution to enhance satisfaction and loyalty. πŸš€ Escalate When Necessary: Forward complex or unresolved issues to relevant internal teams or management for further assistance. ✨ Maintain Quality: Follow communication procedures, guidelines, and policies while striving for first-contact resolution. Requirements Excellent verbal and written English communication skills Strong listening, empathy, and problem-solving abilities Prior experience in a customer service or call center role preferred Comfortable working in the Australian time zone Basic computer literacy and familiarity with CRM systems (preferred)