# Operations Assistant

**Company:** [Onramp Lab](http://jobs.workable.com/companies/aioFJRbBSJ1gq73FfLTqR3.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/1f039c6f-c366-4419-ac5f-2f73d5b8f717)

## Description

**Overview**  
We’re looking for a detail-oriented and proactive Operations Assistant to support our day-to-day business activities. This role is ideal for someone who enjoys a mix of customer support, social media management, and operational tasks, and thrives in a fast-paced, dynamic environment.

**Key Responsibilities**

-   Provide customer support primarily via email, ensuring timely and professional responses
-   Manage and monitor social media accounts (LinkedIn, Instagram, TikTok), focusing on community engagement and responding to messages and comments
-   Support content scheduling and basic posting tasks
-   Conduct quality assurance (QA) checks across workflows, content, and communications to ensure accuracy and consistency
-   Handle ad hoc administrative and operational tasks as needed
-   Assist with time-sensitive and last-minute requests

**Role Expectations**

-   Adapt to changing priorities, responsibilities, and workflows as business needs evolve
-   Take ownership of a wide range of tasks beyond the core scope when required
-   Remain flexible and responsive in a fast-paced environment where tasks may shift or arise unexpectedly

## Requirements

**Requirements**

-   Strong written communication skills (clear, professional, and friendly tone)
-   Detail-oriented with strong organizational skills
-   Comfortable managing multiple tasks and priorities
-   Ability to work independently and respond quickly in a fast-paced environment

**Nice to Have**

-   Previous experience in customer support, operations, or social media management
-   Familiarity with social media platforms (LinkedIn, Instagram, TikTok)
-   Basic understanding of QA processes or strong attention to detail in reviewing work

**What We’re Looking For**

-   Reliable and responsive
-   Proactive and resourceful
-   Adaptable and comfortable with ambiguity
-   Strong sense of ownership and accountability