# Danish Speaking Customer Support Analyst in a Fintech Account - Work In Sofia

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** T Bulgaria

[Apply for this job](http://jobs.workable.com/view/1f13b800-63c7-45f8-bf35-b5b8e2807082)

## Description

### Danish Speaking Customer Support Analyst in a Fintech Account

### About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the rapidly expanding FinTech sector, ensuring our candidates reach their full professional potential.

### Job Overview

We are currently seeking a dynamic professional for a Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career in the high-stakes FinTech industry while enjoying the vibrant culture and professional growth opportunities associated with jobs in Bulgaria.

### Key Responsibilities

-   Provide world-class support for Danish-speaking clients navigating complex FinTech platforms and digital banking solutions.
-   Assist customers with account-related inquiries, transaction verification, and secure authentication processes.
-   Analyze financial discrepancies and collaborate with internal FinTech teams to ensure seamless resolution.
-   Maintain a deep understanding of evolving financial regulations and payment security protocols.
-   Educate users on platform functionality, mobile wallet features, and advanced financial tools.
-   Maintain high quality scores by providing accurate, timely, and empathetic resolutions to all support queries.
-   Collaborate with global teams to enhance customer experience within the digital finance ecosystem.

## Requirements

-   Native or fluent Danish (spoken and written) is mandatory for this role.
-   Valid EU passport (mandatory) to facilitate your transition for these exciting Danish-speaking jobs.
-   Strong proficiency in English to operate effectively within our international, multi-cultural FinTech hub.
-   Prior experience in customer support or a desire to build a career in the financial technology industry.
-   Exceptional problem-solving skills with a technical aptitude for digital financial tools.
-   A proactive attitude toward learning in the fast-paced FinTech landscape.

## Benefits

### What We Offer

-   Competitive Monthly Salary
-   Fully Paid Training on FinTech systems and internal processes.
-   Comprehensive Health Insurance package.
-   Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Sofia.
-   Attractive Monthly Performance Bonus for consistent results.
-   One-time €1,500 Signing Bonus for all successful new hires.
-   Opportunities for career progression within the international FinTech market.

### Life in Bulgaria

Sofia, the capital of Bulgaria, offers a unique blend of historical charm and modern development, making it an excellent destination for expatriates. When choosing jobs in Bulgaria, you gain access to a warm climate, a rich cultural scene, and a vibrant social landscape that caters to professionals from all over the world. Bulgaria has become a top-tier hub for international corporations, offering an ideal balance between career development and a high quality of life.

Our relocation package is designed to make your move to Bulgaria as seamless as possible, allowing you to focus on your new role as a Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria. Beyond the office, the country offers delicious Mediterranean-influenced cuisine, affordable living, and proximity to stunning mountain ranges and seaside getaways, ensuring that your time in Bulgaria is as rewarding personally as it is professionally.

### How to Apply

If you are ready to launch your career in the booming FinTech industry, we invite you to apply now and join a team that values your talent and dedication. Please submit your CV through our portal, and a member of the Mercier Consultancy Group team will be in touch to guide you through the process. We look forward to hearing from you!