# Croatian-Speaking CS for travel giant Booking.com in Greece - Relocation Pack

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/1f4c1870-fca6-4f1f-8b5a-80288d49f1f1)

## Description

Mercier Consultancy is excited to offer a fantastic opportunity for a Croatian Speaking Customer Service Representative to join the travel giant Booking.com in Greece. This role includes a comprehensive relocation package to support your move. As part of the customer service team, you will assist Croatian-speaking customers with their travel bookings, resolving queries, and ensuring an outstanding service experience.

Working with Booking.com, a global leader in the travel industry, you will be part of a vibrant, multicultural team that values customer satisfaction and innovation. This is your chance to grow your career in a dynamic and rewarding environment while enjoying life in beautiful Greece.

**\*\*\*ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!\*\*\***  

### Responsibilities

-   Provide excellent customer support to Croatian-speaking clients via phone, email, and chat
-   Assist customers with booking inquiries, modifications, cancellations, and general travel-related requests
-   Resolve issues effectively and efficiently to ensure customer satisfaction
-   Maintain up-to-date knowledge of Booking.com's products, policies, and procedures
-   Document customer interactions accurately in the CRM system
-   Collaborate with team members and other departments to deliver a seamless customer experience

## Requirements

-   Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
-   Excellent communication and interpersonal skills
-   Customer-focused attitude with problem-solving abilities
-   Flexibility to relocate to Greece with support from the relocation package
-   Ability to work in a fast-paced environment and handle multiple priorities
-   Previous experience in customer service or the travel industry is preferred but not mandatory
-   Proficiency with CRM systems and basic computer skills

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation)

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...