# Portuguese-Speaking FinTech Customer Support - Athens, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/204201d0-a779-4cb4-9024-fa82ac0c3664)

## Description

Mercier Consultancy is excited to offer an excellent opportunity for a Portuguese-Speaking FinTech Customer Support Representative to join our team in Athens, Greece, with a fully paid relocation package. In this role, you will be the primary point of contact for Portuguese-speaking customers, providing them with high-quality support and assistance for various FinTech products and services.

This role is ideal for individuals passionate about technology and financial services, eager to work in a dynamic environment while enjoying the vibrant lifestyle of Athens.

### Responsibilities

-   Handle customer inquiries and issues in Portuguese
-   Provide timely and accurate information about FinTech products and services
-   Resolve customer concerns efficiently, ensuring customer satisfaction
-   Document customer interactions thoroughly in CRM systems
-   Collaborate with internal teams to escalate and resolve complex issues
-   Stay updated on the latest FinTech trends and company product offerings
-   Assist in gathering customer feedback to improve service quality

## Requirements

-   Fluency in Portuguese and English, both written and verbal
-   Previous experience in customer support within the FinTech or financial services sector
-   Strong problem-solving skills and attention to detail
-   Excellent communication and interpersonal skills
-   Ability to work in a fast-paced, multicultural environment
-   Proactive and customer-oriented mindset
-   Willingness to relocate to Athens with full relocation support provided

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...