# Inside Sales Supervisor

**Company:** [Pavago](https://jobs.workable.com/companies/oLah2TugS95w5whXCdpTG3.md)
**Location:** Remote
**Workplace:** remote
**Department:** Candidate Sourcing

[Apply for this job](https://jobs.workable.com/view/206c7967-090b-4aeb-9a8e-6e12ced6e738)

## Description

**Inside Sales Supervisor**

**Position Type:** Full-Time, Remote  
**Working Hours:** U.S. Business Hours

### About the Role

We’re looking for an **Inside Sales Supervisor** to help manage and grow the day-to-day sales operation while leading a small sales/customer service team.

You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process.

This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day.

### What You’ll Own

**Inbound Sales & Customer Communication**

-   Answer incoming calls and emails from current customers and leads.
-   Demonstrate strong knowledge of the company’s products.
-   Determine the appropriate next steps for each customer inquiry.

**Sales & Closing**

-   Manage customer inquiries throughout the sales process.
-   Prepare quotes and close orders.
-   Answer customer questions and complete required paperwork.
-   Take ownership of opportunities from inquiry through close.

**Lead Follow-Up**

-   Maintain long-term leads through consistent and proactive follow-up.
-   Keep opportunities moving forward through timely communication.
-   Identify when additional team support or follow-up is needed.

**Team Leadership & Delegation**

-   Coach a two-person sales/customer service support team on customer communication.
-   Delegate tasks to team members when appropriate.
-   Help the team stay organized and responsive to customer needs.

**Post-Sale Coordination**

-   Monitor the post-sale process and shipping experience.
-   Help resolve issues and ensure customer satisfaction.
-   Maintain strong customer relationships after the sale.

### Required Experience & Skills

-   Strong sales and customer communication skills.
-   Comfortable working remotely and independently.
-   Comfortable spending up to half of the day on the phone.
-   Self-motivated, detail-oriented, and resourceful.
-   Strong communicator who can manage multiple priorities.
-   Experience in sales, customer support, and managing a small team is preferred.
-   Familiarity with Google Workspace and Microsoft Office is a plus.
-   Familiarity with public safety training or firearms industry products is a plus but not required.
-   No formal education or specific experience requirements.

### What Makes You a Strong Fit

-   You take ownership of the entire sales process rather than focusing only on individual tasks.
-   You’re confident speaking with customers and handling sales conversations.
-   You’re persistent and organized when managing long-term leads.
-   You enjoy coaching and supporting a small team.
-   You’re comfortable making decisions independently in a high-autonomy environment.
-   You’re resourceful and able to solve unexpected problems.
-   You’re proactive and interested in helping shape a growing company rather than simply executing assigned tasks.

### Interview Process

1.  Initial Application
2.  **Spark Hire One-Way Video Interview**
3.  Client Interview
4.  Offer Stage