# (1109423) Digital Learning & Development Consultant **Company:** [Diversified Services Network, Inc.](http://jobs.workable.com/companies/dkdrpy1Um98xx7gHkUjJ68.md) **Location:** Chicago, United States **Workplace:** hybrid **Employment type:** Full-time [Apply for this job](http://jobs.workable.com/view/20f6f861-5852-4fde-aed8-3441ccc43f82) ## Description **Digital Learning & Development Consultant** **Hybrid | Chicago, IL or Peoria, IL** Diversified Services Network, Inc. (DSN) is seeking a full-time Digital Learning & Development Consultant to join our team in their choice of Chicago, IL or Peoria, IL. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk! **Position Overview** This Digital Learning & Development Consultant will support strategic digital learning initiatives that enable adoption of digital solutions across dealer and customer audiences. The consultant will leverage AI-enabled tools, agents, and emerging technologies to enhance learning analysis, accelerate content development, improve learning maintenance processes, and support scalable, role-based learning solutions. **Key Responsibilities** - Conduct thorough learning needs analyses to identify performance gaps and translate findings into role-specific learning objectives that support business outcomes - Support the design and development of comprehensive curricula targeting specific roles and responsibilities - Coordinate input from cross-functional stakeholders to ensure training aligns with organizational priorities - Proactively identify and engage Subject Matter Experts, and advocate for access to end users and frontline employees to gather actionable feedback that informs learning design and continuous improvement - Build partnerships across departments to secure SME participation and facilitate direct learner input throughout the project lifecycle - Work with external vendors and internal teams to develop and implement high-quality training programs - Apply adult learning theories and various instructional methods to enhance learner engagement - Align learning initiatives with business objectives and measure their impact on performance, converting organizational strategies into practical and scalable training solutions - Plan and execute change management strategies for smooth adoption of new learning initiatives - Communicate effectively and coordinate projects to ensure timely delivery - Conduct quarterly evaluations to keep learning aligned with changing technologies, tools, and goals, eliminating overlapping training content and aligning materials to performance goals - Set and manage expectations regarding project scope, funding, and timelines, ensuring development timelines, modalities, and deliverables align with user needs and objectives - Collaborate on design approaches that support scalability, maintenance, and adoption - Evaluate and continuously improve learning effectiveness, adoption, and business impact, leveraging feedback and performance data to refine learning experiences - Recommend and test new methods to sustain long-term learning effectiveness ## Requirements **Required Skills & Experience** - Bachelor's degree in Learning and Development, Instructional Design, Organizational Development, Business Administration or Management, or a related field (with demonstrated experience in learning or enablement) and 5-7 years of experience in learning and development, preferably supporting digital initiatives - Proven ability to assess learning needs, develop role-based curricula, and deliver scalable, business-aligned learning solutions - Experience with content optimization and agile or iterative development cycles - Experience working in cross-functional, matrixed environments with Subject Matter Experts, product teams, and enterprise partners - Skilled in learning management systems and other learning tools - Visual storytelling ability, with an understanding of layout, color theory, and visual hierarchy to support engaging training assets - Strong critical thinking and problem-solving skills to connect learning needs with business priorities - Experience using generative AI tools and AI-enabled workflows to support learning analysis, content development, personalization, and quality review **Technical Proficiencies** - **Content Authoring & AI-Enabled Development Tools:** Articulate Rise 360, Storyline 360, Clipchamp, and other digital content development platforms - **Learning Management Systems:** Workday Learning or similar, for course management, tracking, and reporting - **Content Management & Collaboration:** SharePoint and Microsoft Teams for document collaboration and version control - **Data & Analytics Tools:** Excel, LMS reporting dashboards, and basic Power BI/Tableau reporting to track engagement and training effectiveness - **Project Management Platforms:** Azure DevOps (AzDO) to manage project backlogs, sprints, tasks, and cross-functional collaboration **Soft Skills** - **Adaptability:** Comfortable navigating ambiguity, shifting priorities, and evolving stakeholder expectations - **Strategic Thinking:** Understands how learning solutions align with enterprise goals and performance metrics - **Collaboration:** Builds trust and alignment across digital product, vendor, dealer, and enterprise teams - **Attention to Detail:** Catches inconsistencies in content, design, or messaging that could confuse learners - **Communication:** Communicates clearly and confidently, both visually and verbally, to diverse audiences - **Continuous Learning:** Stays current with digital tools, learning trends, and feedback loops for ongoing improvement ## Benefits - 401(k) - Dental insurance - Vision Insurance - Disability insurance - Employee assistance program - Health insurance - Health savings account - Life insurance - Paid time off - Paid Holidays Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! [https://www.dsnworldwide.com](https://www.dsnworldwide.com) Salary expectations: 74,000-78,000 per annual