# Croatian-Speaking Customer Service For Booking.com - With hiring bonus in Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/20ff3628-58d6-4dbf-8b25-36938d8c2e9c)

## Description

Mercier Consultancy Group is looking for a Croatian Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs.

**Key Responsibilities**

-   Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat.
-   Provide accurate information about properties, pricing, and Booking.com policies.
-   Handle booking modifications, cancellations, and special requests efficiently.
-   Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
-   Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.
-   Work collaboratively with team members to achieve service quality and customer satisfaction goals.

## Requirements

-   Fluency in Croatian (spoken and written) is required; proficiency in English is a plus.
-   Experience in reservations, customer service, or the hospitality industry is preferred.
-   Excellent communication and interpersonal skills with a customer-focused attitude.
-   Ability to work well under pressure and handle challenging situations.
-   Willingness to relocate and work in Greece; free accommodation is provided as part of the package.
-   Self-motivated and able to work independently and collaboratively within a team.

## Benefits

1.  Fully Paid Relocation Package
2.  Competitive monthly Salary
3.  Monthly Performance Bonus
4.  Fully Paid Training
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...