# Payments Specialist - Payment Investigations

**Company:** [Capitex](https://jobs.workable.com/companies/fyTvohmgE6kgzHevx5YsFc.md)
**Location:** Abu Dhabi, United Arab Emirates
**Workplace:** on site
**Employment type:** Contract

[Apply for this job](https://jobs.workable.com/view/22c74bd8-8706-4fb4-a6ad-41d467537763)

## Description

We’re looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.

Some of the job responsibilities you’ll have are:

\-          Processing of local and foreign currency transactions and any investigation related to payments

\-          Responding to queries from other banks

\-          Raising RFI’s with clients

\-          Resolving Transaction Screening and Monitoring alerts for payment transactions

\-          Ensuring excellent customer service by interacting with customers and helping them through their issues

\-          Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers

\-          Working with internal teams to resolve customer issues

The key competencies we’re looking for are:

\-          Experience in local and international payment, covering processes, investigation, dispute management

\-          Knowledge of Central Bank UAE regulations for payments

\-          Knowledge of SWIFT and related processes

\-          Cheque processing experience is a plus

\-          Good problem-solving skills in situations where there is no clear process or guidance

\-          Excellent communication skills and the ability to simplify complex processes for customers

\-          Great teamwork and the ability to support others even in a busy environment

\-          Flexible and open to an ever-changing environment and passion for working in a startup

\-          Perfect spoken and written English

\-          Arabic language a plus