# Insurance Client Service Coordinator

**Company:** [C1 Insurance Group](http://jobs.workable.com/companies/dJgc7295h6hTXQ17GCQtSK.md)
**Location:** Dallas, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Service

[Apply for this job](http://jobs.workable.com/view/22e20837-2d66-4955-aeda-8eefdd35f5f8)

## Description

**Who Are We?**

C1 Insurance Group is a fast-growing, Dallas-based insurance agency with a strong focus on relationships, service, and team culture. We're not your typical insurance company, we bring energy, innovation, and a genuine desire to make things simple, personal, and easy for our clients. Our growth comes from referrals and the trust we've built by consistently delivering real value. Whether it's updating a policy, resolving an issue, or answering a question, we believe every client interaction is a chance to make a positive impact. If you're motivated by meaningful work, enjoy being part of a supportive team, and are looking for a long-term role where you can grow, you'll feel right at home here.

**What's the Job?**

-   Manage all aspects of customer requests from start to finish, handling any policy changes, billing updates, cancellations or reinstatements
-   Serve as the main point of contact, communicating with customers to resolve problems and concerns in a courteous, professional, and timely manner
-   Navigate various technology, CRM tools and websites to research information and communicate with clients
-   Support the C1 Insurance team in a variety of administrative tasks while always maintaining confidentiality

## Requirements

**\*\* MUST BE EXPERIENCED WITH TECHNOLOGY, QUICK NAVIGATING BROWSERS AND VARIOUS SYSTEMS\*\***

**\*\* MUST BE ABLE TO MULTITASK\*\***

-   You are a multitasker who thrives in a fast-paced environment while staying organized
-   You have a natural desire to serve and support those around you
-   You have 1-3 years of Customer Service and / or Order Fulfillment experience
-   You have excellent communication skills, ready to hop on a call or send an email at any time
-   You are able to perform under pressure, exercise time management and meet deadlines
-   Comfortable with desk-based work, including data entry, spreadsheets, and CRM platforms
-   Communicates clearly and professionally via phone, email, and written correspondence
-   Strong problem-solving and critical-thinking skills
-   Takes initiative, communicates openly, and takes ownership of responsibilities
-   Proficient in Microsoft Office and Google Workspace
-   You are a stable, consistent and well-defined person looking for a permanent scope of responsibilities

## Benefits

-   Paid time off (PTO) and paid holidays
-   We offer Health, Dental & Vision Insurance
-   Our office is open Monday - Friday, no weekends!