# Customer Success (CSM)

**Company:** [Weekday AI](https://jobs.workable.com/companies/pxG9rDgnvZm2c86JUchT1j.md)
**Location:** Bengaluru, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Weekday's Client via platform

[Apply for this job](https://jobs.workable.com/view/230b151e-7bdd-4ad2-9c94-f923fe390e30)

## Description

**This role is for one of Weekday’s clients  
Salary range: Rs 500000 - Rs 800000 (ie INR 5 - 8 LPA)**

  
Min Experience: 1+ years  
Location: Bengaluru, Karnataka, India  
JobType: full-time

We are looking for a Customer Success Manager who thinks about revenue first. You will own customer outcomes, ensuring clients not only stay but grow. This is not a a support role; it is a growth role. You will drive adoption, expansion, and retention across our portfolio of D2C and e-commerce brands. Key metrics include Net Revenue Retention (>100%), Revenue Realization, Account Retention, and Product Adoption.

## Requirements

**Key Responsibilities**

-   Lead smooth onboarding for new accounts and ensure early success
-   Identify opportunities for upsell or cross-sell based on customer usage and goals
-   Collaborate with founders and sales to grow account revenue
-   Conduct monthly reviews with key accounts to surface wins and gaps
-   Maintain a deep understanding of customer business goals and align product value accordingly
-   Proactively identify churn risks and execute recovery plans
-   Educate customers on new features and AI use cases to drive adoption
-   Build advocacy by driving success stories, testimonials, and case studies
-   Partner with marketing to co-create webinars, product showcases, and user stories
-   Track usage, retention, and billing metrics for each account
-   Maintain accurate forecasting and ensure timely renewals and payments
-   Provide structured feedback loops to product and growth teams

**Qualifications**

-   Revenue-first mindset and energy from growth numbers
-   Managed accounts in a SaaS environment
-   Understand client lifecycles
-   Love solving problems and spotting upsell opportunities
-   Communicate clearly
-   Think analytically
-   Act fast
-   Believe in ownership

Must-have skills

Customer Relationship Management, Customer Success, Stakeholder Management