# Senior HR Operations Specialist

**Company:** [Bjak](http://jobs.workable.com/companies/fpmsCyTwJAHPwFdHLgoPqa.md)
**Location:** Petaling Jaya, Malaysia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Human Resources

[Apply for this job](http://jobs.workable.com/view/235a4e34-54ae-44eb-a2e1-f0d4ae2f7176)

## Description

The Senior HR Operations Specialist role is the backbone of our People function — ensuring every HR process is accurate, timely, compliant, and delivered with high service quality. You will run core HR processes end-to-end, maintain reliable employee data, and ensure employees and managers receive consistent HR support across the organisation.

This role requires strong attention to detail, ownership, and the ability to manage a high-volume, fast-paced HR environment.

### **What You’ll Own**

### **1\. Employee Lifecycle Management**

-   Run and execute the full HR lifecycle: **onboarding, probation, confirmation, transfers, and offboarding**.
-   Ensure all paperwork, letters, and system updates are completed accurately and on time.
-   Coordinate with hiring managers, IT, Finance, and relevant stakeholders for a seamless employee experience.

### **2\. HR Administration & Data Accuracy**

-   Maintain employee records, contracts, and documents with 100% accuracy.
-   Update HRIS (Workable, BrioHR, and internal systems) for all employee movements.
-   Conduct regular audits to ensure data integrity and compliance.

### **3\. HR Service Desk & Employee Support**

-   Run the HR service desk — respond to employee queries and deliver high-quality HR support.
-   Prepare letters (employment, confirmation, salary revision, misc. HR letters).
-   Guide employees on policies, benefits, and HR processes.

### **4\. Benefits, Payroll Inputs & Attendance**

-   Manage benefits administration: insurance enrolment, claims, medical benefits, parking, allowances, etc.
-   Monitor time & attendance, leave, and shift compliance; escalate issues promptly.
-   Prepare accurate and timely payroll inputs for the Finance/Payroll Specialist.

### **5\. Compliance, Policies & SOP Discipline**

-   Ensure HR processes adhere to internal SOPs, labour laws, and audit requirements.
-   Identify process gaps and escalate improvements to the People Ops & Culture Lead.
-   Maintain tracking logs (probation, confirmations, contract renewals, disciplinary records).

### **6\. Employee Relations Support**

-   Handle disciplinary documentation and case preparation, with guidance from the HRBP.
-   Ensure proper filing, consistency in documentation, and follow-through on action items.

### **What You Bring**

-   3–5 years of hands-on HR Operations or HR Generalist experience.
-   Strong understanding of HR lifecycle processes, HR administration, and compliance.
-   High attention to detail, accuracy, and accountability.
-   Strong organisational skills - able to manage volume and deadlines.
-   Excellent communication and service-oriented mindset.
-   Familiarity with HRIS systems (Ashby, BrioHR, or similar).
-   Ability to thrive in a fast-paced, high-growth environment.

### **Why Join Us**

-   High exposure across the company - you touch every part of the employee lifecycle.
-   Opportunity to improve and strengthen HR processes in a fast-scaling organisation.
-   Strong mentorship and growth path toward HR Operations Lead or HRBP track.
-   Be part of a People team that values speed, accuracy, and continuous improvement.