# Director of Client Services

**Company:** [ReWorks Solutions](http://jobs.workable.com/companies/xvSAzd7Pbm86eEqxtSHZLV.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** ReWorks

[Apply for this job](http://jobs.workable.com/view/23df146e-f1ee-4b2e-88c3-c983165df0ca)

## Description

**Director of Client Services**

**Location:** Remote (South Africa)

**Employment Type:** Full-Time

**Working Hours:** US Hours (9am - 5pm EST)

Overseeing the client services team and driving strategies to deliver exceptional client support and satisfaction. This leadership position requires a proactive and experienced professional who can manage team operations, foster client relationships, and collaborate across departments to ensure seamless, high-quality service delivery.

### Key Responsibilities:

-   Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development.
-   Develop and implement client service protocols and best practices to enhance client experiences.
-   Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution.
-   Collaborate with sales, operations, and product teams to align client services strategies with company objectives.
-   Analyze client feedback and service metrics to identify areas for improvement and implement action plans.
-   Drive process improvements to increase efficiency and effectiveness within the client services department.
-   Report on team performance, client satisfaction, and service KPIs to senior management.

## Requirements

### Requirements:

-   5+ years of experience in client services, account management, or related customer-facing leadership roles.
-   Proven leadership and team management skills with the ability to motivate and develop a high-performing team.
-   Strong problem-solving capabilities and a customer-centric mindset.
-   Excellent communication and interpersonal skills.
-   Experience with CRM and client management software.
-   Ability to work effectively in a fast-paced, remote environment across time zones.
-   Strong organizational skills with a focus on process optimization and quality assurance.

## Benefits

1.  Comfortable working U.S. hours
2.  Remote work from home

_**Fraud Disclaimer:**_  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.