# Swedish-speaking Helpdesk Agent for Restaurant Platform - Remote from Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/23ec9bc7-d5ed-456c-bdf2-bf026a911654)

## Description

Mercier Consultancy is looking for a Swedish-speaking Helpdesk Agent to provide exceptional remote support for our restaurant platform. This role is fully remote and based in Greece, offering a unique opportunity to work in a dynamic environment while supporting Swedish-speaking clients.

As a Helpdesk Agent, you will assist restaurant partners and users with technical inquiries, troubleshoot platform issues, and ensure smooth operational experiences. Your expertise and language skills will play a vital role in maintaining strong customer relationships and enhancing client satisfaction.

### Responsibilities

-   Provide remote helpdesk support to Swedish-speaking clients in the restaurant sector via phone, email, and chat
-   Resolve technical questions and issues related to the restaurant platform efficiently
-   Document all cases and client interactions in the support system accurately
-   Guide clients in using platform features to maximize their benefits
-   Collaborate with internal teams to escalate and resolve complex problems
-   Collect client feedback to contribute to platform improvements
-   Stay up to date with platform updates and relevant industry trends

## Requirements

-   Fluency in Swedish and English, both written and spoken
-   Strong communication and problem-solving skills
-   Prior experience in helpdesk or customer support roles preferred
-   Ability to work independently in a remote setup
-   Good organizational skills and attention to detail
-   Technical aptitude and willingness to learn new software tools
-   Customer-oriented mindset with the ability to handle challenging situations calmly

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And More...