# German & Lithuanian Speaking Service Coordinator

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Ghent, Belgium
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/24420c0f-a868-4880-bf94-e81fee531621)

## Description

Are you a driven professional with excellent communication skills and a passion for customer service? Are you fluent in **German and Lithuanian**? If you're looking for a dynamic role with the flexibility to work both remotely and in the office, this opportunity is perfect for you! We are seeking a **Service Coordinator** to join our team in **Ghent, Belgium**, where you’ll play a key role in maintaining our high standards of service.

### **About Us:**

We are a leading company in the **automotive sector**, well-known for delivering cutting-edge solutions and exceptional customer support. Our office in Ghent acts as a vital operations center, managing service coordination for European markets, including **Germany and Lithuania**. As part of our expanding operations, we are looking for talented individuals to help us continue offering top-tier service to our customers.

### **Position Overview:**

As a **Service Coordinator**, you will serve as the primary contact for customers, service teams, and dealerships in **German- and Lithuanian-speaking** regions. Your role will be to manage service requests, ensure seamless communication, and coordinate repair and maintenance appointments. You will be instrumental in ensuring that our clients have a smooth and hassle-free experience.

This is a **hybrid role**, allowing you the flexibility of working **2 days in the office** in Ghent and **3 days remotely**, providing an ideal balance between teamwork and autonomy.

### **Key Responsibilities:**

-   Serve as the main point of contact for **German- and Lithuanian-speaking customers**, responding to service inquiries, scheduling maintenance, and handling complaints.
-   Coordinate service appointments and repairs, liaising between customers and dealerships.
-   Ensure timely communication between all stakeholders, including customers, technical teams, and service departments.
-   Track and manage the status of **service requests**, ensuring timely resolution and maintaining customer satisfaction.
-   Follow up with customers to ensure they are satisfied with the services provided.
-   Escalate complex issues to appropriate internal teams for resolution.
-   Keep customers informed of the progress of their service requests.
-   Maintain accurate and detailed records of customer interactions and services performed in our CRM system.
-   Contribute to improving customer service processes by sharing feedback and suggestions with internal teams.

### **Qualifications:**

-   **Fluency in German and Lithuanian** (written and spoken) is essential.
-   Previous experience in **customer service, service coordination, or a related role** is a strong advantage.
-   Excellent communication and interpersonal skills, with a focus on building and maintaining customer relationships.
-   Ability to work in a fast-paced environment, handling multiple tasks and solving problems efficiently.
-   A background or interest in the **automotive industry** is a plus, but not required.
-   Proficiency with **CRM systems** and general office software (Microsoft Word, Excel, Outlook).
-   Strong organizational skills and attention to detail.

### **What We Offer:**

-   **Hybrid working model**: Work **2 days in the office** and **3 days remotely**, offering flexibility and work-life balance.
-   **Relocation package**: We provide relocation assistance, including **accommodation in Ghent**, for candidates moving from abroad.
-   A **competitive salary** with opportunities for career advancement in a fast-growing international company.
-   **Health and life insurance**, along with a range of other benefits.
-   Access to **professional development** and **training programs** to help you grow in your role.
-   A **supportive, collaborative work environment** with a focus on teamwork and personal development.
-   Regular **team-building activities** and the chance to be part of a diverse, multicultural team.

### **Why Join Us?**

This is a fantastic opportunity to use your **German and Lithuanian language skills** in a rewarding role within the **automotive industry**. You’ll be part of an international team, with the flexibility of a hybrid work model and the chance to develop your career in a dynamic, forward-thinking company. Plus, you’ll get to experience life in **Ghent, Belgium**, a beautiful city known for its vibrant culture and excellent quality of life.