# Croatian speaking Tech Support Representative in Bulgaria - Relocation Pack

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/244273e5-1b94-449e-a0bd-acac76d6e9d2)

## Description

**Mercier Consultancy Group** is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers.

We are currently seeking a **Croatian-Speaking Tech Support Representative** to join a leading global technology account based in **Sofia, Bulgaria**. If you have a passion for technology, enjoy solving technical challenges, and thrive in a customer-focused environment, this is an excellent opportunity to develop your career with an internationally recognised company.

### Responsibilities

-   Provide outstanding technical support to Croatian-speaking customers via phone, email, and chat.
-   Assist customers with product setup, troubleshooting, software and hardware issues, and account-related enquiries.
-   Diagnose and resolve technical problems efficiently while delivering an exceptional customer experience.
-   Escalate complex technical cases to specialised teams when required.
-   Accurately document customer interactions using CRM and ticketing systems.
-   Stay up to date with product knowledge, software updates, and internal procedures.
-   Meet individual and team performance targets while maintaining high customer satisfaction.

## Requirements

-   Native or fluent **Croatian** language skills.
-   Good command of **English** (written and spoken).
-   Excellent communication and customer service skills.
-   Strong troubleshooting and analytical abilities.
-   Interest in technology and willingness to learn new systems and products.
-   Previous experience in technical support, IT, or customer service is an advantage but not required.
-   Comfortable working with multiple computer applications simultaneously.
-   EU citizenship or legal authorisation to work in the EU.

## Benefits

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building initiatives!