# German Customer Support for a New Online Payment Platform - Athens

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Athens, Greece
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/2486622e-32db-46d4-a265-b8bdd039eb31)

## Description

We are looking for fluent German speakers to join the German Customer Care team of an innovative online payment platform.

If you are tech-savvy, customer-oriented, and eager to be part of a dynamic and fast-growing environment, this opportunity is for you!

### Responsibilities

-   Provide customer support via  phone calls, chat, and occasional emails
-   Monitor and follow up on open cases to ensure timely and effective resolution
-   Deliver high levels of customer satisfaction through professional communication
-   Build and maintain strong relationships with customers and partners
-   Meet performance targets set by both the client and internal teams

## Requirements

-   Fluent in German (C1–C2 level, written and spoken)
-   Good command of English (minimum B2 level)
-   Strong communication, problem-solving, and troubleshooting skills
-   Previous experience in customer service or customer success is a plus
-   Basic technical understanding
-   Availability to work on-site in Athens
-   EU Passport

## Benefits

-   Competitive gross monthly salary of €1,600 (14 salaries per year)
-   Hybrid working model with 1 day per week remote work
-   Discounted mobile plan with exclusive employee pricing
-   Special offers on mobile devices through company partnerships
-   Preferential rates across telecommunications services (mobile, internet, and landline packages)
-   Annual €200 voucher for purchases at selected food retail partners
-   Free access to leading online learning platforms (Coursera, Learnlight, Percipio, Skillsoft) for continuous professional development
-   Exclusive employee discounts at a variety of retail stores and partner brands
-   Modern and multicultural working environment
-   Fully equipped office with comfortable break and relaxation areas
-   Ongoing training and career development opportunities