# Service Engineer AV / Unified Communications

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/2488ef4a-e99a-4ea0-b596-19ba497e3537)

## Description

• Salary: Up to Basic $4,500 + AWS + Variable Bonus  
• Location: East (Singapore)  
• Working Hours: Monday to Friday, 9:00am – 6:00pm  
  
About the Company  
Our client is a fast-growing Audio Visual (AV) and Unified Communications (UC) solutions provider. They specialise in delivering end-to-end AV and IT solutions to Multinational Corporations, Fortune 1000 companies and major government agencies across the region.  
  
With strong emphasis on collaboration, innovation and career development, the company offers a supportive environment where individuals are empowered to grow together and make a meaningful impact.  
  
Role Overview  
This role offers an exciting opportunity for a Service Engineer to be part of a regional technical services team. You will support AV and UC systems across multiple sites in Singapore and the region, working closely with internal teams and clients to deliver high-quality technical support and service excellence.  
  
Key Responsibilities  
• Provide post-sales technical support and represent the company’s concierge service for maintenance and customer care.  
• Perform remote and onsite diagnostics, troubleshooting and rectification for AV and video conferencing systems.  
• Plan and execute preventive maintenance to ensure system reliability and performance.  
• Provide post-installation support including firmware updates, configuration changes and system optimisation.  
• Coordinate with end users, vendors and principals to resolve technical issues within SLA timelines.  
• Prepare accurate service reports and technical documentation after each engagement.  
• Support end-user training, system handover and post-commissioning activities.  
• Escalate complex technical issues to manufacturers where required.