# Customer Care Consultant

**Company:** [Alumil MISR](http://jobs.workable.com/companies/3R5LQsxKNT4xAujkR3pVzi.md)
**Location:** Heliopolis, Egypt
**Workplace:** on site
**Employment type:** Full-time
**Department:** Logistics

[Apply for this job](http://jobs.workable.com/view/248f4cce-4b75-48cd-9bdc-d8a4287768bc)

## Description

-   Daily check of registered orders to validate or substitute order lines after communicating with customers, Product Managers, Technical department, Logistics Planners, and Loading Scheduling department.
-    Daily checks of customer (internal & external) order status (open orders).
-   Communicates updates, readiness, missing items, and deviations from Promised dates to commercial team, with a focus on important orders and providing weekly reports per customer.
-   Manages loading dates or schedules partial loads for projects by coordinating with commercial team.
-   Pushes relevant departments to take corrective actions and meet delivery promises.
-   Prepares reports on Service Level Agreements (SLAs) per customer and assesses performance.
-   Prioritizes Production, Warehouse, and Loading Scheduling departments to facilitate urgent orders.
-   Collaborate with all departments to ensure efficient Planning of Operations (Production, Logistics, Purchasing, and Loading Scheduling).
-     Checks unloaded customer orders status (ready to load) and communicates with the Sales department to take relevant actions to proceed with scheduling Production and Loading.
-    Monitors order status before and after loading, ensuring all order lines are shipped to customers.
-     Is actively involved in maintaining item knowledge management in local ERP.
-    Maintains OTIF (On-Time In-Full) reports per customer and drives continuous improvement according to Top Management guidance, ensuring market delivery dates are met.

## Requirements

### Job Requirements

-   Actively collaborate with all involved departments of the Division to improve Customer Service Levels.
-    Update commercial team on deviations from promised dates and provide possible suggestions or alternative services.
-     Create weekly order status reports per customer and communicate these reports to commercial team and top management.
-    Manage W99 stock reduction by:
-   Suggesting replacements (profiles/accessories).
-   Coordinating with the sales department to offer discounts on specific items.
-    Responsible for maintaining customer orders in local ERP (removing outdated orders and ensuring all open orders are active).
-   Suggest improvements to local procedures and identify gaps to enhance daily operations, including:
-   Stock replenishment processes.
-   Stock levels.
-   Response times to customer requests.
-   Issues with purchased items/MOQs (Minimum Order Quantities).

## Benefits

Competitive salary

Healthy environment

Competitive salary

Healthy environment

-   Attractive Salaries
-   Social insurance
-   Medical Insurance
-   Other benefits upon the company polices