# Support Admin

**Company:** [iSupport Worldwide](https://jobs.workable.com/companies/1aXDcgEyBCe8D926xEv7SH.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Client Services

[Apply for this job](https://jobs.workable.com/view/251b589a-6f90-4055-99d7-f4eff7e4dfd3)

## Description

**Key Responsibilities:**

-   SAP PIR/SL Entry Admin Support

-   Validate setup information to ensure all required fields are complete, and data is accurate prior to entry and processing in SAP
-   Communicate with Sourcing to clarify missing or conflicting information
-   Manage PIR and Source List creation and maintenance through mass uploads and individual entries, ensuring accurate pricing and supplier information
-   Support further SAP updates related to plant extensions, MRP controllers, and vendor and COO changes
-   Escalate SAP data issues, including missing source lists, incorrect vendor assignments, incomplete PIRs, or mismatched item details
-   Document and track accurate records of all SAP changes, approvals, open issues, ensuring appropriate follow-up and escalation to resolution
-   Meet established timelines and service level expectations for requests

-   Daily/Weekly Admin Support

-   Attend weekly status meetings with cross functional teams to establish priorities and direction
-   Review SAP-related requests (i.e. bulletins, reports, and other trackers)
-   Run or review SAP reports to identify incomplete, incorrect, or missing item setup data

-   Processing Request for Quotes (RFQ)

-   Monitor and review the shared task tracker to identify and prioritize new RFQ requests
-   Retrieve and review required information and supporting documentation from IBM Notes to support RFQ preparation
-   Prepare and organize RFQ packages, ensuring accuracy, completeness, and a professional presentation
-   Distribute RFQ requests to designated suppliers in a timely manner and in accordance with established processes
-   Maintain and update supplier contact information to ensure accurate and effective communications
-   Ensure all required internal stakeholders are included in RFQ communications per company guidelines
-   Track RFQ activity and maintain accurate records of submissions, status updates, and related documentation within the shared task tracker
-   Communicate professionally and effectively with suppliers and internal stakeholders, demonstrating strong attention to detail and customer service
-   Ensure RFQ requests are processed within established timelines and service level expectations
-   Follow up with suppliers on missing quotes
-   Open up RFQ form and perform quick check of critical info (breakdown, carton info, etc.)

-   Posting Specs to Leapfile and Notifying Suppliers

-   Review daily bulletin e-mails and identify specifications for processing and accurately log and track information from the daily bulletins into shared document
-   Collaborate with internal teams to resolve missing information or discrepancies
-   Access IBM notes to retrieve required specs and all associated files and verify document completeness and accuracy prior to release
-   Upload documents to the designated online file sharing portal while ensuring proper placement and confirm successful document transmission
-   Notify suppliers when files have been uploaded and are ready for download and maintain records of upload dates and supplier notifications
-   Monitor deadlines and prioritize spec download activities based on business requirements, ensure all specification uploads are completed accurately and within timelines
-   Maintain document security and confidentiality through the distribution process
-   Maintain SPVF and Golden Sample downloads into SharePoint site

## Requirements

**Required Qualifications:**

-   Minimum of 1 year of experience with SAP master data maintenance, including source lists, PIRs, and material master records
-   Background in supply chain operations
-   Proficiency in SAP, Microsoft Office (especially Excel), SharePoint, and other online file-sharing and collaboration platforms
-   Strong attention to detail and commitment to data accuracy, with the ability to follow established processes and identify exceptions requiring escalation

**Preferred Qualifications:**

-   Prior experience using IBM Notes
-   Experience working with excel spreadsheets, item trackers, specification databases, and approval workflows
-   Effective written and verbal communication skills, with the ability to document updates, clarify requirements, and collaborate across functional teams
-   Strong organizational, time management, and prioritization skills, with the ability to manage multiple requests while maintaining accuracy and follow-through
-   Demonstrated ability to coordinate cross-functional activities, track follow-up actions, and ensure timely completion of assigned tasks

## Benefits

-   Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
-   Onsite gym with a free professional instructor
-   Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
-   Weekly engagement activities with prizes that are up to 3,000 PHP
-   Free upskilling academy to improve your performance and skillset
-   State-of-the-art facilities from toilets to your workstation
-   Amenities such as sleeping quarters, game area, chat room, shower room