# Application Operations Engineer- Riyadh, KSA

**Company:** [DeepSource Technologies](http://jobs.workable.com/companies/bSz5yPYQuy7zGF2AaBwdRp.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/25cb235f-0619-4e6c-a4b9-bcda85229453)

## Description

### Job Summary

We are looking for an experienced **Application Operations Engineer** to support the stability, availability, performance, and continuous improvement of enterprise applications. The role covers application operations across incident, problem, change, release, backup/recovery, disaster recovery, and service improvement activities.

### Key Responsibilities

-   Manage **L2/L3 functional incidents**, including participation in incident bridges and escalation management.
-   Perform **incident and problem management**, including incident trend analysis and implementation of permanent fixes.
-   Develop and manage **Service Improvement Plans**.
-   Support **release schedule and planning** activities.
-   Plan and coordinate **Change Requests (CRs)**, including risk and impact assessments.
-   Perform **application-layer change implementation** and conduct post-implementation reviews.
-   Handle application configuration requests.
-   Monitor application **performance and availability**.
-   Perform **event correlation** and investigate application-related events.
-   Manage application **capacity and performance**.
-   Develop and test **application recovery procedures**.
-   Configure application backups and execute **application and data restores**.
-   Participate in and execute **Disaster Recovery (DR) tests**.
-   Perform **OS, database, and middleware hardening** activities.
-   Apply patches and updates to application components.
-   Maintain accurate **CMDB records** for application components.
-   Collaborate with relevant technical teams to ensure application stability and service availability.

## Requirements

-   Bachelor’s degree in **Computer Science, Information Technology, Engineering, or a related field**.
-   Relevant experience in **Application Operations / Application Support** in an enterprise environment.
-   Strong hands-on experience with **L2/L3 application incident and problem management**.
-   Experience with **change management, release planning, and application-layer change implementation**.
-   Experience conducting **risk and impact assessments** for application changes.
-   Hands-on experience with **application performance and availability monitoring** and event correlation.
-   Experience with **application backup, restore, and recovery procedures**.
-   Experience participating in or executing **Disaster Recovery (DR) tests**.
-   Good understanding of **OS, database, and middleware hardening and patching**.
-   Experience with **capacity and performance management**.
-   Experience maintaining **CMDB application component records**.
-   Strong troubleshooting, analytical, escalation management, and communication skills.
-   Ability to work with multiple technical teams during **major incidents and incident bridges**.