# Pickup Operations Specialist/Supervisor

**Company:** [SwiftX Inc.](http://jobs.workable.com/companies/rZKXnoAtxxjGcmRU4zvsQi.md)
**Location:** Eastvale, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations Center

[Apply for this job](http://jobs.workable.com/view/2600e801-7119-48d8-9ec7-6cf2d3771ee3)

## Description

-   Coordinate daily pickup schedules and support dispatch operations

-   Monitor pickup SLA performance and follow up on delayed or failed pickups
-   Communicate with drivers and customers regarding pickup status and operational updates
-   Support pickup operations for large-volume and key account customers
-   Investigate and resolve pickup-related operational exceptions
-   Assist with pickup route optimization and operational efficiency improvements
-   Track and maintain pickup operational records and KPI reports
-   Support pickup cost tracking and operational data analysis
-   Coordinate with warehouse and transportation teams to ensure smooth operational execution
-   Assist with peak season operational support and capacity coordination

## Requirements

-   Bachelor’s degree preferred

-   1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred
-   Strong communication and coordination skills
-   Detail-oriented with strong problem-solving abilities
-   Ability to work in a fast-paced operational environment
-   Proficiency in Excel and basic operational systems
-   Strong organizational and multitasking skills
-   Bilingual in Mandarin and English

## Benefits

-   Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus
-   7 PTO days
-   5 Paid Sick Leave Days
-   6 Paid Holidays
-   401K
-   Medical insurance, Dental and Vision Insurance, STD/LTD