# Email Support Representative

**Company:** [SuperStaff](null/companies/7BnjRdrrxdwYcyfU8rvB6o.md)
**Location:** Makati City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations Philippines - Billables

[Apply for this job](null/view/26085e6a-3da4-4fe7-98b6-6fb42723d6c9)

## Description

**Duties and Responsibilities:**

-   Respond to customer in a timely and accurate way via email or chat, placing orders, inquiring about an order, product information, and general order assistance
-   Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
-   Seize opportunities to upsell products when they arise
-   Build sustainable relationships and engage customers by going the extra mile
-   Stay current with industry changes/trends to provide best in class service
-   Meet personal/team qualitative and quantitative targets

## Requirements

**Education and Experience:**

-   At Least 2 years of customer service experience preferred but not required
-   Experience in email support role is an advantage
-   High School Diploma or equivalent

**Required Knowledge, Skills and Abilities:**

-   Able to respond to customer in a timely and accurate way via email or chat
-   With Good Communication skills
-   Basic computer and typing skills
-   Consistent attention to detail and quality
-   Customer focus and adaptability to different personality types
-   Strong time management skills
-   Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
-   Jeep Enthusiast/Automotive Experience a plus

## Benefits

-   HMO with 1 free dependent upon hire

-   Life Insurance
-   20 PTO credits annually
-   Night Differential
-   **Night Shift**
-   **Onsite (SM Clark OR Makati)**
-   **20,000 basic + allowance**